Head of Managed Services

Ripple•San Francisco, CA

About The Position

At Ripple, the Head of Managed Services owns the delivery, performance, and growth of the Hedge Accounting managed services practice across foreign exchange (FX) and interest rate risk management. The role leads a team of Derivative Accountants and Managers and is accountable for end-to-end practice operations, including client satisfaction, delivery quality, staffing, and workflows. The Head of Managed Services will develop the practice’s operating model and technical standards, oversee resource planning and delivery KPIs, and serve as the final escalation point for complex technical and client matters. The role also shapes the practice’s future by developing its AI and automation roadmap, partnering with Product Management on client needs and product planning, and identifying opportunities to expand the value clients receive from Ripple’s broader platform.

Requirements

CPA and/or an advanced degree in Accounting or Finance.
15+ years of progressive accounting experience.
10–12+ years of experience with derivative instruments and hedge accounting under ASC 815 and IFRS 9, covering FX and interest rate risk.
7+ years managing accounting or finance teams, including managers.
Proven operational leadership of a service practice, including staffing, capacity planning, KPIs, and workflow design.
Deep, current fluency in ASC 815 and IFRS 9, with the ability to independently defend complex, contested positions.
Strong knowledge of FX instruments, including forwards, options, and cross-currency swaps, and interest rate instruments, including swaps, caps, floors, and collars.
A perspective on how AI can change service delivery, and experience evaluating and/or deploying AI in an operations or accounting context.
Experience shaping a product roadmap in partnership with Product or Engineering.
A track record of driving account expansion.
Strong communication skills, including the ability to make complex conclusions accessible and hold ground with auditors and skeptical clients.

Nice To Haves

Experience shaping a product roadmap in a software or platform business.
Hedge accounting platform experience, such as Ripple Treasury, Chatham, Reval, FIS Quantum, or a comparable treasury management system.

Responsibilities

Own the day-to-day operating model across FX and interest rate programs, from trade capture through close, disclosure, and audit response.
Lead Hedge Accounting Managers and Derivative Accountants, including hiring, organizational design, and workforce planning.
Manage resource planning and capacity forecasting, and set and monitor delivery KPIs.
Identify and introduce AI and automation to improve the speed and scalability of service delivery; own the practice’s AI roadmap.
Set technical standards and methodology for FX and interest rate hedge programs, and serve as the final escalation point for issues that cannot be resolved by subject-matter experts.
Set performance expectations, coach team members, and provide feedback to strengthen technical expertise and delivery discipline.
Develop Managers’ technical and people leadership capabilities so they can handle routine decisions independently.
Build the team’s fluency with AI-enabled tools and new ways of working.
Serve as a technical expert on ASC 815 and IFRS 9 hedge accounting across FX and interest rate risk.
Handle novel, contested, or high-risk accounting questions and personally participate in audit conversations when required.
Track FASB and IASB developments and prepare the practice for upcoming changes.
Partner with Product Management to translate insights from the practice into guidance on current and future client needs and represent evolving client needs in product planning.
Identify and lead opportunities to expand client value across Ripple’s broader portfolio beyond hedge accounting managed services.
Serve as the senior escalation point for complex client, audit, and accounting matters.
Build strategic relationships with client treasury, accounting, and finance leadership.
Partner with Product, Implementation, and Customer Success on platform capabilities and service design, and with Sales and Renewals on growth and retention.
Represent Managed Services in internal reporting on portfolio health and performance.