Head of Client Delivery

FSH Technologies•Philadelphia, PA

2d•Onsite

About The Position

FSH Technologies builds modern software for public-sector institutions, including local governments, schools, libraries, and emergency services. The company is a small, high-agency team focused on improving public services and outcomes through better software. The Head of Client Delivery owns client delivery and client outcomes. This management role involves building and leading the Client Strategist team, developing delivery processes, and ensuring clients remain successful as the company scales. The role works closely with the Head of Client Engineering, Platform Engineering, Product, and executive leadership to determine responsibilities, support client work, and deliver on FSH’s commitments. The position requires high ownership, urgency, execution velocity, and the ability to manage multiple engagements amid ambiguity. Employees are expected to live in New York City or Philadelphia and work out of the company’s office in either location.

Requirements

At least 5 years of client-facing experience involving project delivery, stakeholder management, and identifying new work opportunities.
A track record of systemizing processes from 0 to 1.
Experience mentoring and developing talent.
Strong communication skills, including the ability to switch between non-technical and technical audiences.
Strong interpersonal skills to navigate local city politics and large-group settings.
Comfort with ambiguity and a bias toward action.
Live in New York City or Philadelphia and work from the company office in either location.

Nice To Haves

Experience founding or working at an early-stage startup or in another fast-moving environment.
Familiarity with state or local government, the public sector, or other complex institutional clients.
Some technical background, such as shipping personal side projects, having an undergraduate computer science degree, or contributing to open-source projects.
Public speaking, streaming, or teaching experience.

Responsibilities

Source, hire, and mentor Client Strategists.
Partner with the Head of Client Engineering to define areas of responsibility.
Work with Platform Engineering and Product to identify tooling to build or buy in support of Client Strategists.
Manage high-level relationships with government officials across the country and across agencies.
Navigate internal teams and organizational structures to advocate for FSH and client stakeholders.
Own pre-sales demonstrations for prospective government clients.
Standardize documentation and customer onboarding processes.
Identify expansion opportunities within existing verticals and product categories.
Operate in ambiguity, prioritize ruthlessly, and determine what matters most when the path is unclear.
Present to clients, and sometimes on their behalf, at local community events, conferences, and award ceremonies.
Work with executive leadership to ensure the business delivers on its promise.
Build a distinctive team and foster a culture in which Client Strategists continually grow and develop.