Head of Client Delivery

FSH Technologies•Philadelphia, PA

3d•$150,000 - $250,000•Onsite

About The Position

FSH Technologies builds modern software for the public sector. The Head of Client Delivery will own client delivery and client outcomes, including how the company keeps clients happy at scale. This is a high-ownership, high-urgency management role requiring execution velocity and the ability to manage multiple engagements at once. The role works closely with executive leadership and a counterpart in client engineering to determine how responsibilities should be divided. The successful candidate will build and mentor a team of Client Strategists, establish delivery playbooks and processes, and foster a culture of continuous growth. Employees are expected to live in New York City or Philadelphia and work from the company office in either location.

Requirements

At least 5 years of client-facing experience involving project delivery, stakeholder management, and identifying new opportunities for work.
A track record of systemizing processes from 0 to 1.
Experience mentoring and developing talent.
Strong communication skills, including the ability to adapt to technical and non-technical audiences.
Strong interpersonal skills for navigating local city politics and large-group settings.
Comfort with ambiguity and a bias toward action.
Must live in New York City or Philadelphia and work from the company office in either location.

Nice To Haves

Experience founding or working at an early-stage startup or in another fast-moving environment.
Familiarity with state and local government, the public sector, or other complex institutional clients.
Some technical background, such as personal side projects, a computer science undergraduate degree, or open-source contributions.
Public speaking, streaming, or teaching experience.

Responsibilities

Source, hire, and mentor Client Strategists.
Partner with the Head of Client Engineering to define swim lanes and division of responsibility.
Work with Platform Engineering and Product teams to identify tooling to build or buy in support of Client Strategists.
Manage high-level relationships with government officials across the country and agencies.
Navigate internal teams and organizational structures to advocate for FSH and client stakeholders.
Own pre-sales demonstrations to communicate FSH’s value to potential government clients.
Standardize documentation and customer onboarding processes.
Identify opportunities to expand within existing verticals and product categories where FSH can deliver impact.
Prioritize and act effectively in ambiguous situations where the path is not clearly defined.
Present to or on behalf of clients at local community events, conferences, and award ceremonies.