Head of Circulation

Deep End Talent Strategies•Zionsville, IN

4d•$29 - $33•Onsite

About The Position

At the Hussey-Mayfield Memorial Public Library, we are dedicated to enriching the lives of the communities in Zionsville and Whitestown, Indiana. Our team is at the forefront of library services, embracing modern technologies, creating innovative amenities, and delivering personalized, up-to-date programs. We foster collaboration, knowledge-sharing, and entertainment throughout our community. We are proud to be an Equal Opportunity Employer. Team members are assigned a “primary library location” to provide consistency for their day-to-day work-life. There will be times when team members need to assist at their non-primary location or at community events. This position’s assigned primary library location is at the Zionsville Library. The Head of Circulation directly supervises the Circulation Staff at the Zionsville location and ensures visitors feel welcome and receive exceptional customer service. Additionally, the responsibilities will encompass a diverse range of responsibilities, including creating staff schedules, writing and conducting staff performance reviews, working the public service desks, ordering supplies, processing holds, some reference assistance, community-building endeavors, and customer service. This position requires a great deal of flexibility and the ability to deal well with ambiguity.

Requirements

Bachelor’s or associate degree.
Indiana Public Library Certification Level 3 or above (or ability to obtain one within 6 months of hire).
Minimum of three years of supervisor experience.
Valid Indiana Driver’s License (or ability to obtain one within six months of hire).

Nice To Haves

Previous experience working in a library setting.
Previous experience working with the public.
Trained in current methodologies and best practices to address patrons’ needs, such as spectrum disorders, hearing impairments, and sight impairments.
Strong technical proficiency, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher).

Responsibilities

Provide direction, leadership, and support to staff
Create, monitor, and adjust long-range and weekly schedules for staff.
Assist with interviewing, hiring, training, and evaluating performance for assigned personnel.
Participate in regular management meetings to communicate information to staff, listens to staff concerns, and reports them to senior management as appropriate
Oversee the in-transit and holds processes
Develop standards of operations for circulation and public service procedures
Streamline department operations
Fosters a team environment
Cultivate connections with patrons, actively seeking feedback for customer service enhancements.
Actively promote programming, resources and services through various channels, including library spaces, community events, and online platforms.
Identify and pursue relevant grants to enhance services.
Work well in a flexible and changing environment—deals well with ambiguity.
Model and encourage staff to provide excellent customer service
Provide support to patrons and offer coverage at public services desks.
Deliver reference assistance to patrons in person, via phone, and online.
Perform readers’ advisory services and adeptly locate materials and resources for patrons.
Assist patrons in utilizing the integrated library system, computers, mobile devices, and other digital technologies.
Troubleshoot basic technology-related issues for patrons.
Actively engage with patrons to create a positive library image and actively seek feedback for customer service enhancements.
Curate visually appealing displays targeting a variety of audiences.
Collaborate with Technical Services on weeding and identifying needs in the collection.
Assume person-in-charge duties. Attend to patron, security and building issues as needed.
Attend and actively participate in group meetings, trainings, conferences, and stay current on library trends.
Complete cross-training to provide basic coverage in other areas as necessary.
Additional duties as assigned.