Circulation Supervisor

Sacramento Public Library•Sacramento, CA

1d•Onsite

About The Position

Under general supervision, plan, organize, direct, and coordinate circulation operations. Provide training, supervision, and leadership to library staff. This role involves overseeing all circulation functions in a public-service setting, including materials check-out/in, processing holds, delivery, and cash handling. The position also requires providing excellent customer service, managing staff, interpreting policies, and working with various library systems and equipment.

Requirements

Two (2) years as a Library Services Assistant, Library Technology Assistant or related paraprofessional library position OR two (2) years in a supervisorial capacity in a customer service environment is required.
Associate of Arts Degree OR 60 semester units OR 90 quarter units from an accredited college is required.
Personal transportation for job-related travel.
Knowledge of public library operations, services, and activities.
Knowledge of current trends and innovations in public librarianship and information delivery, including emergent technologies.
Knowledge of excellent customer service principles and practices.
Knowledge of English usage, spelling, grammar, and punctuation; basic alphabetical and numeric filing methods; basic mathematical principles.
Knowledge of principles and practices of supervision, training, coaching, mentoring, and performance evaluation.
Knowledge of office methods, processes and equipment, including computers and assigned software.
Ability to learn, interpret, explain and apply Sacramento Public Library’s policies and procedures.
Ability to establish and maintain effective working relationships.
Ability to provide excellent customer service.
Ability to plan, organize, supervise and manage personnel.
Ability to collect, compile, and input data needed for timely and accurate reporting.
Ability to communicate both orally and in writing in a clear and concise manner.
Ability to learn and use specialized library circulation software.
Ability to establish priorities and organize work; meet schedules and timelines.
Ability to act as a representative of Sacramento Public Library.
Ability to work independently with little direction.
Ability to operate personal computer and software programs.
Ability to pay attention to detail and maintain accurate records.
Ability to work with information in confidence and with discretion.
Ability to exercise sound judgment and make independent decisions.
Ability to choose an effective course of action and develop appropriate solutions.
Ability to understand and carry out oral and written direction.
Ability to learn and utilize information-finding tools and technologies.

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred.

Responsibilities

Oversee and coordinate all circulation functions (e.g., materials check out/in, processing holds, delivery, cash handling and preparation of deposits).
Provide customer service including reader’s advisory, information, reference and referral, and assistance in using technology.
Assign, prioritize, and schedule staff.
Assist in recruiting, hiring, and training of personnel; resolve personnel issues; review and evaluate the work of front–line staff, shelvers and volunteers.
Interpret and apply procedures, policies, administrative rules and regulations for library staff and customers.
Assist internal and external customers in person, over the telephone, or through electronic communication, respond to and resolve customer issues, concerns, and complaints.
Prepare, maintain, and provide statistics and reports.
Monitor Shelver budget.
Work with a variety of systems and equipment (e.g., integrated library system, public access computers, print management system, scheduling software, room reservations software, electronic resources).
Monitor equipment and work area; coordinate purchases and/or repairs.
Attend meetings and participate in committees and team activities.
May require travel throughout the library service area.
May require working at various locations during the course of the workday or workweek.
Perform other related duties as assigned.