Circulation Supervisor

City of Glendale • Glendale, AZ

1d • Onsite

About The Position

This is an entry-level supervisory position for paraprofessional staff responsible for performing a variety of technical and paraprofessional duties of a complex nature and supervising customer service staff. The ideal candidate will have a minimum of an Associate Degree in Library Science or a related field and two years of professional library work experience.

Requirements

• Associate Degree in Library Science or a related field and two years of professional library work experience.
• Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying.
• One year of relevant experience may be substituted for each year of required education.
• Knowledge of: Library policies, procedures, principles, functions, terminology and materials
• Books, authors and materials in functional area
• Methods of circulation, collection management principles and practices, and deselection procedures
• Basic supervisory practices
• Dewey Decimal System, Library of Congress subject headings, Multi-media equipment used in a library
• OCLC
• Skill in: Use of personal computers and on-line computer automated library systems
• Ability to: Lead effectively, train and develop staff
• Communicate effectively verbally and in writing
• Establish effective working relationships with City staff and the general public
• Handle sensitive customer situations, resolve problems, and maintain a high level of customer service
• Learn and use automated library systems and databases
• Follow detailed procedures such as standard library cataloguing and filing rules
• Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Responsibilities

• Supervises Library Assistants, Public Service Assistants, Security, temporary staff and volunteer staff customer service staff.
• Assists with the recruitment of assigned staff under the direction of the Library Operations Senior Supervisor.
• Directs, supervises, motivates, and evaluates assigned staff under the direction of the Library Operations Senior Supervisor.
• Assists library customers by checking library materials in and out, issuing library cards, taking fees and payments for lost or damaged materials, updating library customer records, and placing holds.
• Balances receipts, balances and reconciles cash amounts; maintains and processes cash records according to established procedures.
• Provides information in person, by email, and on the telephone on policies, procedures, local and system wide services, programs and materials.
• Answers directional, informational, readers' advisory, and basic reference questions.
• Uses library related computer application programs, personal computer application programs, and computer equipment on a daily basis.
• Provides basic instruction in the use and operation of library reference tools, on-line computer catalog, electronic databases (OCLC) and other library resources.
• May represent the Library and Community Services at outreach events within the community and schools.
• Assists in developing, implementing and revising policies and procedures; recommends and implements new techniques, programs and services.
• Researches and resolves patron complaints and problems regarding library materials and services.
• Evaluates damaged library materials for repair or replacement and authorizes adjustments.
• Prepares bibliographies, bulletin boards, displays, and exhibits.
• Represents the library at professional meetings and conferences to provide and obtain materials and services.
• May perform cataloging, report writing, collecting and reporting of statistical data, preparation of archival finding aids and outreach services, library tours and exhibits.
• Evaluates donated materials and determines disposition.
• Keeps current on new library materials and technologies.
• May open or close the public library building and work evenings or weekends as needed.
• Performs other related duties as assigned.

Benefits

• 10.5 paid holidays per year
• full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays
• Vacation leave accrues at: 5.33 hours per pay period (138 hours/17.25 days per year)
• Increases to 6.12 hours per pay period after 5 years
• Then caps out at 7.6 hours per pay period after 10 years of service
• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days per year)
• This position participates in the Arizona State Retirement System (ASRS).
• Contribution is mandatory, and deducted every pay period
• The current contribution rate is 12.00%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree