Circulation Clerk

City of Williston•Williston, ND

1d•Onsite

About The Position

This position serves as the frontline for all customer service and is a cooperative member of the library team. Assists customers in borrowing and using library materials, services, and equipment; shelves and organizes library materials.

Requirements

Ability to follow verbal and written instructions to perform detail-oriented duties accurately.
Ability to perform several tasks simultaneously and under pressure.
Excellent verbal, written, and telephone skills.
Shows enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
Ability to operate library computers and other equipment; keyboarding, filing, basic math and alphabetizing skills.
Required experience with Microsoft Office programs.
Ability to work independently and with a team.
Knowledge of and willingness to follow and enforce library policies, procedures and techniques.
Ability to become proficient in the use of the Integrated Library System (ILS).

Responsibilities

Assist patrons with checking in, checking out, and renewing library material
Shelf and organize library materials.
Answer patron questions and provide solutions regarding the circulation of library materials.
Assist patrons in locating materials and other sources of information, including readers’ advisory.
Answer general reference questions using print and online resources.
Provide general assistance to patrons using public computers.
Make copies, solve minor copier problems, send faxes, and scan items.
Empty and check in items in the book drop.
Perform opening and closing procedures.
Monitor and maintain building security and safety standards.
Develop displays within the library.
Read shelves for accuracy and maintain an orderly and organized collection.
Answer incoming telephone calls, handle patron requests, provide general library information, and direct calls to appropriate staff members for assistance.
Attend mandatory library meetings and training, continuing education seminars, and community events as appropriate.
Adhere to customer service guidelines and procedures as established by the library.
Present the Williston Community Library and its services in a positive manner.
Perform all work duties and activities in accordance with City policies and procedures.