Circulation Paraprofessional

Elon University • Elon, NC

23h • Onsite

About The Position

The Elon University School of Law Library is located in Greensboro, NC. The Library Circulation Paraprofessional – Law provides day-to-day access services support, with a primary focus on circulation desk operations and patron assistance. This position consistently opens the library at 7:15am, Monday through Friday. This person is often the first point of contact for library users and is responsible for accurate lending and returns, resolving routine account or access issues, and maintaining a safe and service-oriented environment. The paraprofessional uses OCLC WorldShare to complete circulation functions and maintain accurate patron and item records. The position also supports student employees and contributes to smooth library operations through basic troubleshooting and coordination with appropriate campus partners when issues require escalation. This position entails a flexible approach to service, along with a commitment to other duties as needed.

Requirements

• Bachelor's degree in any relevant field of study
• Proficiency in Microsoft office programs is highly desirable.
• Must have the ability and willingness to learn and use new technology.
• Some experience in integrated library systems required.
• Strong commitment to team building with a growth mindset.

Nice To Haves

• Relevant work experience particularly customer service experience based.
• One year or more of library experience is preferred.
• A combination of education and experience will be considered.

Responsibilities

• Staff the circulation desk and provide courteous, professional service to students, faculty, staff, alumni, and approved visitors.
• Check materials in and out; place and manage holds; handle all aspects of interlibrary loans; process recalls and notices; and maintain accurate patron and item records in OCLC WorldShare.
• Answer routine questions about library services, policies, spaces, and access, and refer research questions to reference librarians as appropriate.
• Maintain routine statistics for library services and ensure accurate recording.
• Apply library policies consistently and help manage patron issues while maintaining a welcoming environment. Participate in inclusive team building in the law library, law school, and University at large.
• Provide day-to-day guidance, coaching, and training for student employees working at the circulation desk.
• Model strong customer service, reinforce circulation procedures, and support accurate completion of desk tasks.
• Communicate recurring issues, training needs, and process improvements to the Access Services Librarian.
• Resolve routine circulation problems, including account questions, item status discrepancies, and basic policy exceptions.
• Support common access services through problem-solving and assisting with occasional projects.
• Maintain organized service points (desk area, supplies, forms, signage) to ensure consistent and professional service. Create, maintain, and update library documentation, including policies, manuals, and other operations materials.
• Shelve library materials, perform basic shelf-reading, and help maintain an orderly, accessible collection.
• Assist with routine physical processing tasks as assigned (labeling, stamping, simple repairs) and prepare materials for shelving.
• Identify damaged or missing items and route issues to the appropriate staff member.
• Assist with weeding existing library collections. Participate in updating collections with looseleaf filings and pocket parts as requested.
• Maintain the library study room reservation system and update library hours regularly using SpringShare/LibApps platform.
• Provide basic assistance to patrons using printers, copiers, scanners, and public workstations (for example: how to release print jobs, scan to email, clear simple jams when appropriate).
• Troubleshoot straightforward issues using checklists or known fixes and promptly escalate to IT or Facilities for problems outside the library’s scope.
• Support library opening, including reporting building concerns and ensuring service areas are ready for use.
• Perform regular job functions with the suite of Microsoft products, including Word, Excel, and Teams.
• Participate in inclusive team building and events in the law library, law school, and University at large.

Benefits

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses
• Tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service.
• After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level