Head of Business, Google Customer Solutions, Mid-Market Sales

Google•New York, NY

22h•$161,000 - $234,000

About The Position

The Head of Business, Mid-Market Sales leads a high-performing sales team that engages high-growth customers, aligns Google advertising solutions with evolving business goals, and grows investment in Google Ads. The role uses knowledge of digital advertising and influencing skills to develop relationships with key executives, and partners with cross-functional teams across Google Customer Solutions (GCS) to improve seller performance and customer success. GCS Mid-Market Sales develops long-term customer relationships, works to understand customers’ business goals, and provides advertising solutions to support their growth. The team serves small- and medium-sized businesses and acts as a trusted advisor focused on customer success.

Requirements

Bachelor's degree or equivalent practical experience.
11 years of sales experience in marketing, consulting, digital media, business development, or advertising agencies.
Experience coaching or developing sales professionals.
Ability to travel to the office for customer meetings, team meetings, and training, as required.

Nice To Haves

MBA degree.
Experience with or coaching digital campaign management, particularly in Google Ads or similar products.
Experience exceeding sales quotas in digital advertising sales or a similar field.
Experience building relationships with internal and external C-level stakeholders, particularly in advertising or marketing.
Experience managing and inspiring high-performance sales teams.
Experience building a book of business in digital media.

Responsibilities

Lead the management, operations, training, coaching, and support of account strategists and account executives to achieve business growth, engagement, and customer satisfaction goals for a customer portfolio.
Work with executive leaders to ensure collaboration among the team, partner promoters, and cross-functional teams, and align on Google-wide priorities.
Cultivate customer relationships through key C-level meetings and speaking engagements.
Guide the team and hold it accountable for building and managing effective long-term customer plans.
Define the future of customer interaction, including automation, first-party data, customer lifetime value, CRM analysis, online-to-offline, and CRM integrations, and help develop the necessary infrastructure and processes.