Head of Customer Network Solutions, Google Enterprise Network

Google • Austin, TX

3d • $240,000 - $333,000

About The Position

As Head of GEN Customer Network Solutions (CNS), you will lead, mentor, and scale a multidisciplinary organization of Technical Program Managers, Program Managers (BRMs), and Network Engineers (CSEs), and serve as a core member of the GEN Senior Leadership Team. You will direct the strategic customer portfolio across Alphabet Product Areas, own executive relationships, govern annual demand and capacity planning, oversee Out-of-Plan intake and financial governance, and shape customer demand toward standardized, high-autonomy NextGEN network services rather than bespoke engineering.

The role combines executive business acumen with technical judgment. You will oversee strategic partnership governance, including executive business reviews, customer reviews, customer health scores, and customer program representation, alongside customer engineering execution such as technical requirements, proofs of concept, and product lifecycle integration. You will advocate organizational transformation and operational velocity, leveraging AI-driven workflows to improve delivery cycle times and scale GEN’s impact across Alphabet.

As a Technical Program Manager at Google, you lead complex, multidisciplinary engineering projects throughout their lifecycle. This includes planning requirements with internal customers, managing schedules, identifying risks, and communicating with stakeholders, while engaging with both executives and engineers on analyses, recommendations, and technical trade-offs.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 10 years of experience in program management.
• 7 years of experience in leadership roles, with or without direct reports.

Nice To Haves

• Certification in ITIL, PMP, Agile, or equivalent industry frameworks.
• 8 years of experience managing complex, cross-organizational technical programs spanning enterprise networking, campus/datacenter WAN, high-density compute/AI labs, or cloud connectivity.
• Experience scaling structured customer engagement frameworks, such as ITIL Business Relationship Management and Executive Business Reviews, to shift organizations toward proactive demand shaping.
• Technical judgment in enterprise network architecture, security, and AI-enabled networking to guide technical solutioning, Proofs of Concept, and Product Lifecycle gates.
• Track record of driving organizational transformation and operational velocity using AI/agentic automation and process re-engineering to reduce Statement of Work and service delivery cycle times.

Responsibilities

• Lead a global organization of TPMs and Network Engineers in customer-aligned pods, set OKRs, shape strategy on the GEN Senior Leadership Team, and represent CNS in executive forums.
• Direct the customer partnership lifecycle across Alphabet and build VP-level alliances to translate business and AI drivers into scalable network roadmaps, shaping demand toward standardized NextGEN services.
• Lead annual demand forecasting, capacity planning, and multi-hundred-million-dollar AOP budget alignment; govern Out-of-Plan work and cost recovery to maximize ROI.
• Provide technical oversight to translate complex requirements, including high-density AI/ML labs and WAN, into robust architectures, and represent the customer in GEN Product Lifecycle reviews.
• Advocate AI-driven transformation to achieve 50%+ cycle-time reductions.
• Act as the senior escalation point for P0/P1 delivery risks and align cross-functional teams to ensure successful customer outcomes.

Benefits

• 25% bonus target
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior