Head Golf Professional

BallenIsles Country Club • Kaanapali, HI

2d • Onsite

About The Position

Ka'anapali Golf Club in Maui, Hawaii, is hiring a full-time Head Golf Professional to oversee all aspects of the golf operation and manage day-to-day activities. The role provides professional support, direction, management, training, and leadership to golf staff while fostering customer relations and enhancing the golf experience. The position works in a fast-paced, hospitality-focused environment as part of Troon, a global golf and community management company.

The Head Golf Professional manages golf operations, staff, customer service, budgets, and business planning. The role includes providing golf instruction to members and guests, coordinating with the Golf Course Superintendent and Food and Beverage Manager, and ensuring staff training, productivity, safety, and guest satisfaction. The position may also assist with supervising Food and Beverage operations.

Requirements

• Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience; multi-course facilities may require more experience.
• Class A member of the PGA or LPGA.
• Ability to read and speak English to perform job duties and communicate with English-speaking customers or coworkers.
• Knowledge of Microsoft Office applications.
• Experience with a computerized POS and tee-time system.

Responsibilities

• Oversee golf operations, including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player services, and the cart fleet; may assist with Food and Beverage operations.
• Assist in developing and tracking the budget and business plan, and help control expenses in relation to revenue.
• Create a customer-service-oriented atmosphere that promotes golf and meets member needs; ensure associates deliver a high level of customer service.
• Work daily with the Superintendent and Food and Beverage Manager to maintain timely communication and a good working relationship.
• Prepare work schedules and assign associates areas of responsibility.
• Perform payroll tasks, make adjustments before submission, and monitor hours to maximize productivity and minimize overtime.
• Provide leadership and vision to golf staff, develop employees, and prepare them for career advancement.
• Provide golf instruction through lessons and clinics to members and guests.
• Interview, hire, train, plan, assign, and direct work; evaluate performance, reward and discipline associates, address complaints, and resolve problems.
• Manage department employees, which may include Assistant and Associate Golf Professionals, Teaching Professionals, a Tournament Coordinator, and Guest Services Attendants.
• Provide effective orientation and training to new associates and develop ongoing training programs.
• Monitor business-volume forecasts and plan staffing, productivity, costs, and other expenses accordingly.
• Implement and maintain excellent service to achieve guest satisfaction.
• Incorporate safe work practices into job performance.
• Maintain regular and reliable attendance.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms and eligibility.
• 401(k) with employer match for associates age 19 and older.
• Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager