Head Golf Professional -Norbeck Country Club

ClubCorp•Rockville, MD

2d•$105,000 - $115,000

About The Position

The Head Golf Professional promotes the game of golf and creates an exceptional experience for members and guests at Norbeck Country Club. The role delivers outstanding customer service, oversees golf shop operations, and manages golf-related activities. In collaboration with the management team, the Head Golf Professional drives revenue growth through programming, member engagement initiatives, and golf instruction. The position calls for a passion for golf, strong leadership, and the ability to foster an inclusive, positive environment that encourages participation, enjoyment, and community.

Requirements

High school diploma or equivalent.
At least 5 years of professional experience in golf operations and customer service, with a commitment to enhancing the member experience.
Mandatory PGA or LPGA Professional Certification.

Nice To Haves

College degree in a related field.
Experience with direct financial management and budget responsibilities.
Ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
Commitment to the highest ethical work standards.

Responsibilities

Deliver efficient, friendly customer service throughout the pro shop.
Provide golf instruction in accordance with Invited and PGA/LPGA standards.
Develop and promote golf clinics, private lessons, and programs for adults, juniors, and seniors.
Promote golf and the club through professionalism, service, and engagement.
Build member relationships through committee participation, clinics, personalized lessons, and playing rounds with members and guests.
Create and manage an annual golf calendar of activities and events.
Set and achieve sales and instruction goals while following company policies and procedures.
Develop and implement golf revenue strategies, marketing initiatives, and net revenue plans in line with company budgeting and revenue guidelines.
Supervise outside golf operations, including marshals, starters, and golf shop attendants, and ensure staff follow operating procedures.
Lead golf shop operations, including training, motivating, and holding regular staff meetings.
Recruit, hire, manage, evaluate, and develop golf operations staff.
Build a service-oriented team that understands the connection between value, member satisfaction, and retention.
Plan, promote, and execute tournaments and special golf events, coordinating with other operating areas such as Food & Beverage.
Oversee event promotion, scheduling, execution, and post-event wrap-up.
Ensure staff are trained and consistently follow club guidelines and procedures, particularly for closing business functions.