Head Golf Professional

BallenIsles Country Club • Tustin, CA

1d • $92,500 - $97,500 • Onsite

About The Position

Tustin Ranch Golf Club, located in Tustin, CA, is pleased to announce an excellent career opportunity for a Full-Time Head Golf Professional! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Requirements

• Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Class A member of PGA/LPGA

Responsibilities

• Oversees and maintains all facets of the Golf Operation department including, but not limited to: Golf Shop operations and managing tee sheet/revenues, operating POS system, managing and training Golf Shop, Customer Care and Guest Services teams, overseeing Driving Range operations, heading merchandise operations, ensuring memorable and smooth customer experience.
• Provides professional support, direction, management, training, and leadership to Golf Operations associates.
• Promotes and nurtures customer relations to enhance the quality of the golf experience.
• Responsible for the day-to-day golf operations.
• Oversees golf operations including planning, developing, and approving specific operational policies, program, procedures and methods in concert with general Club policies for all areas of Golf Operations department.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the guests. Ensures that associates provide an elevated level of customer service.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Responsible for implementing and maintaining excellent service standards and execution to achieve guest satisfaction.
• Manages department members that may include, but is not limited to: Assistant Golf Professionals, Guest Services Attendants, Customer Care Attendants, and Teaching Professionals.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding and disciplining associates; addressing complaints and resolving problems for department.
• Works closely with other department heads, including the Tournament Sales department, Superintendent, and Food & Beverage Management, on a daily basis to ensure timely communication and to establish a good working relationship between departments and smooth execution of all golf-related events.
• Responsible for tee sheet activity, merchandise inventory, range operations, guest service operations, cart fleet, running in-house tournaments, leading Golf Operations execution on external tournaments, and rules; audits all areas as well to ensure compliance.
• Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
• Administers Point of Sales applications needs as it applies to golf sales, merchandise sales, and member/guest billing. Connects with Accounting on policy and procedures, updates, and implementation.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level