About The Position

The Head Golf Professional promotes the game of golf and creates exceptional experiences for club members and guests. The role delivers outstanding customer service, oversees golf shop operations and golf-related activities, and collaborates with the management team to grow revenue through programming, member engagement, and instruction. It calls for a passion for golf, strong leadership, and the ability to foster a positive, welcoming community. The position also oversees golf operations staff and coordinates tournaments and other golf events.

Requirements

  • High school diploma or equivalent.
  • At least 5 years of professional experience in golf operations and customer service, with a commitment to enhancing the member experience.
  • PGA or LPGA Professional Certification.

Nice To Haves

  • College degree in a related field.
  • Experience with direct financial management and budget responsibilities.
  • Ability to handle confidential company information and sensitive employee matters discreetly and professionally.
  • Commitment to high ethical work standards.

Responsibilities

  • Deliver efficient, friendly customer service throughout the pro shop.
  • Provide high-quality golf instruction in accordance with Invited and PGA/LPGA standards.
  • Develop and promote golf clinics, private lessons, and programs for adults, juniors, and seniors.
  • Promote golf and the club through professionalism, service, and member engagement.
  • Build member relationships by participating in committees, hosting clinics, giving personalized lessons, and playing rounds with members and guests.
  • Create and manage an annual golf calendar of activities and events.
  • Set and achieve sales and instruction goals while complying with company policies and procedures.
  • Develop and implement golf revenue strategies, marketing initiatives, and net revenue plans in accordance with budgeting and revenue guidelines.
  • Supervise outside golf operations staff, including marshals, starters, and golf shop attendants, and ensure daily procedures are followed.
  • Lead golf shop operations, train and motivate staff, and conduct regular staff meetings.
  • Manage golf operations staff, including recruiting, hiring, performance evaluations, and development.
  • Build a service-oriented team that understands the relationship between value, member satisfaction, and retention.
  • Plan, promote, and execute tournaments and special golf events, coordinating with other operating areas such as Food & Beverage.
  • Oversee event promotion, scheduling, execution, and post-event wrap-up.
  • Ensure staff are properly trained and follow club guidelines and procedures, particularly for closing business functions.

Benefits

  • Medical, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement savings plan
  • Generous paid time off and leave programs
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