Head Golf Professional

Troon • Lahaina, HI

2d • Onsite

About The Position

Ka'anapali Golf Club in Maui, Hawaii, is hiring a full-time Head Golf Professional to oversee and maintain all facets of the golf operation. The position provides professional support, direction, management, training, and leadership to golf staff; promotes customer relations; enhances the quality of the golf experience; and manages day-to-day golf operations. The role is part of Troon, a golf, hospitality, and community management company.

The Head Golf Professional oversees golf operations, including tournaments, rules, tee-sheet activity, merchandise inventory, range operations, player services, and the cart fleet, and may assist with Food and Beverage operations. The role supports budgeting and business planning, expense control, staffing and scheduling, payroll preparation, customer service, associate training and development, and guest satisfaction. It also provides golf lessons and clinics to members and guests.

The job involves regular standing, walking, and sitting; occasional climbing or balancing, stooping, kneeling, crawling, or crouching; frequent use of hands and reaching; and occasional lifting of up to 50 pounds. Work takes place outdoors in varying weather conditions and occasionally in wet or humid non-weather conditions. Noise levels are moderate.

Requirements

• Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience; multi-course facilities may require more experience.
• Class A member of the PGA or LPGA.
• Ability to read and speak English to perform job duties and communicate with English-speaking customers or coworkers.
• Knowledge of Microsoft Office applications.
• Experience with a computerized point-of-sale system and tee-time system.

Responsibilities

• Oversee golf operations, including tournaments, rules, tee-sheet activity, merchandise inventory, range operations, player services, and the cart fleet; may assist with supervising Food and Beverage operations.
• Assist with developing and tracking the budget and business plan, and control expenses in relation to revenues.
• Create a customer-service-oriented atmosphere that promotes golf and meets members’ needs; ensure associates provide a high level of customer service.
• Work daily with the Superintendent and Food and Beverage Manager to maintain timely communication and a good working relationship.
• Prepare work schedules and assign associates areas of responsibility.
• Perform scheduled payroll tasks, make adjustments before payroll submission, and monitor hours to maximize productivity and minimize overtime.
• Provide leadership and vision to golf staff, develop associates, and prepare them for career advancement.
• Provide golf instruction through lessons and clinics to members and guests.
• Interview, hire, train, plan, assign, and direct work; evaluate performance; reward and discipline associates; and address complaints and resolve problems.
• Manage department staff, which may include Assistant and Associate Golf Professionals, Teaching Professionals, a Tournament Coordinator, and Guest Services Attendants.
• Provide effective orientation and training for new associates and develop ongoing training programs.
• Monitor business-volume forecasts and plan for staffing, productivity, costs, and other expenses.
• Implement and maintain excellent service to achieve guest satisfaction.
• Incorporate safe work practices and maintain regular, reliable attendance.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms and eligibility.
• 401(k) with employer match for employees age 19 and older, subject to applicable plan terms and eligibility.
• Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager