Head Golf Professional

TPC Network • Duluth, GA

6d

About The Position

The Head Golf Professional directs the daily golf-related activities of the entire golf operation in accordance with PGA TOUR Golf Course Properties, Inc. philosophy, policies, and procedures. The role also manages and operates the Golf Shop, ensuring a high level of service to Members and Guests. The position provides leadership across golf operations, including the Golf Shop, outside operations, instructional programs, tournaments, and locker room services. It manages department staffing, budgets, inventory, service standards, and employee performance. The role may require travel for industry meetings and member golf trips, and shifts as necessary based on business levels.

Requirements

• Bachelor’s degree in Business, Sports Management, or a related field, or equivalent experience.
• Thorough knowledge of general business administration and golf professional practices and procedures, typically acquired through five to eight years of similar golf experience in progressively responsible positions.
• Prior supervisory experience.
• PGA Member in good standing.
• Ability to comply with applicable federal, state, and local safety and health regulations.
• Ability to travel when required for industry meetings and member golf trips, and to work shifts as necessary based on business levels.
• Ability to stand, walk, sit, kneel, use hands to handle or feel, and talk or hear; occasionally lift and/or move up to 25 pounds, with duties also involving lifting, pulling, or pushing up to or over 25 pounds and moving or lifting items with awkward weights.
• Required vision abilities include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

Responsibilities

• Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure an enjoyable, smooth club experience.
• Lead employee relations through effective communication, coaching, training, and development; foster problem resolution and improved working relationships and Member/Guest satisfaction.
• Ensure Members and Guests are greeted and welcomed professionally and courteously.
• Maintain the cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays.
• Plan and schedule staffing across assistant professionals, sales staff, shop coordination, locker room staff, and outside operations; establish equipment and supply needs and manage costs, utilization, and employee and equipment performance.
• Establish and maintain the daily pace-of-play standard and playing standards required of TPC Network Head Golf Professionals.
• Maintain a high profile with PGA TOUR players, TPC Members, and Guests, and promote the service philosophy of the club and PGA TOUR Golf Course Properties, Inc.
• Consult with PGA TOUR Golf Course Properties, Inc. on merchandise purchases; maintain inventory levels and profitability through inventory turnover and cost-of-sales controls.
• Maintain merchandise ordering, receiving, and storage programs; administer physical inventories and maintain shrink controls.
• Establish and administer the club tournament program and assist with promotional materials for Members and Guests.
• Direct outside golf operations, including Membership and Guest services, practice facility setup and maintenance, course advisors, golf car maintenance, golf bag storage, and golf club repair activities.
• Ensure locker room staff meets service and cleanliness standards and maintain adequate supplies of towels and bathing amenities.
• Develop the annual Golf Shop operating budget and manage budget line items and general expenses for the golf operation.
• Direct instructional golf teaching programs established by PGA TOUR Golf Course Properties.
• Represent the club, PGA TOUR Golf Course Properties, Inc., and the PGA TOUR positively with the press, players, tournament committees, prospective Members, Guests, Members, and merchandise manufacturer representatives.
• Assist with planning and execution of outings and tournaments, and coordinate purchases of gifts and awards with PGA TOUR Golf Course Properties.
• Verify pricing for taxes and other charges on sales tickets and operate the point-of-sale system according to the Club Operations Manual.
• Ensure all golf-operation sub-departments are managed and supervised responsibly and meet established service standards.
• Hire and train golf operations employees, subject to General Manager approval; conduct annual and semi-annual performance reviews, develop employee self-improvement programs, and recommend salary changes.
• Communicate product information professionally, sell merchandise, learn products and sales techniques, anticipate Member and Guest needs, and offer appropriate merchandise or alternatives.
• Maintain control of employee uniforms and ensure uniforms and name tags are worn, kept in proper condition, and available to employees.
• Answer telephones clearly and concisely, schedule future starting-time reservations, and communicate information professionally.
• Prepare the monthly merchandise report accurately and forward it to the Headquarters Merchandising Department for review.
• Perform special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager