Head Golf Professional

Tournament Players Club•Duluth, GA

About The Position

The Head Golf Professional directs the daily golf-related activities of the entire golf operation in accordance with the philosophy, policies, and procedures of PGA TOUR Golf Course Properties, Inc. The role also manages the daily operation of the Golf Shop, ensuring the highest level of service to Members and Guests. The position leads golf operations employees and oversees the Golf Shop, outside golf operations, locker room services, tournaments, instruction programs, merchandise, budgeting, and service standards. The role operates in a professional office environment and outdoors in a variety of weather conditions. Travel may be required for industry meetings and member golf trips. Shifts are scheduled as necessary based on business levels.

Requirements

Bachelor’s degree in Business, Sports Management, or a related field, or equivalent experience.
Thorough knowledge of general business administration and golf professional practices and procedures, ordinarily acquired through five to eight years of similar golf experience in progressively responsible positions.
Prior supervisory experience.
PGA Member in good standing.
Ability to comply with applicable federal, state, and local safety and health regulations.
Ability to stand, walk, sit, kneel, handle or feel objects, and talk or hear; occasionally lift or move up to 25 pounds, with lifting, pulling, or pushing up to or over 25 pounds also required.
Vision abilities including close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

Responsibilities

Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure an enjoyable, smooth club experience.
Lead employee relations through communication, coaching, training, and development, and foster effective problem resolution.
Ensure Members and Guests are greeted professionally and courteously.
Maintain the cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays.
Plan and schedule staffing across assistant professionals, sales staff, shop coordination, locker room staff, and outside operations.
Establish equipment and supply requirements and manage the cost, utilization, and performance of employees and equipment.
Establish and maintain the daily pace-of-play standard and TPC Network playing standards for Head Golf Professionals.
Promote the service philosophy of the club and PGA TOUR Golf Course Properties, Inc., and maintain a high profile with players, Members, and Guests.
Consult on merchandise purchases; maintain inventory levels, profitability, inventory turnover, and cost-of-sales controls.
Maintain merchandise ordering, receiving, and storage programs; conduct prescribed physical inventories and maintain shrink controls.
Establish and administer the club tournament program and help develop promotional materials for Members and Guests.
Direct outside golf operations, including Membership and Guest services, practice-facility setup and maintenance, course advisors, golf-car maintenance, bag storage, and club repair activities.
Ensure locker room staff maintains service and cleanliness standards and that towels and bathing amenities are adequately supplied.
Develop the annual Golf Shop operating budget and manage budget line items and expenses for the golf operation.
Direct instructional golf programs established by PGA TOUR Golf Course Properties.
Represent the club, PGA TOUR Golf Course Properties, Inc., and the PGA TOUR positively to the press, players, tournament committees, prospective Members, Guests, Members, and merchandise manufacturers.
Assist with planning and executing outings and tournaments, and coordinate purchases of gifts and awards.
Verify sales-ticket prices, taxes, and other charges, and operate the point-of-sale system according to the Club Operations Manual.
Ensure golf-operation subdepartments are managed and supervised responsibly and meet established service standards.
Hire and train golf operations employees using standard company procedures, subject to final approval by the General Manager; conduct performance reviews, develop employee self-improvement programs, and recommend salary changes.
Communicate product information professionally, sell merchandise, learn products and sales techniques, anticipate Member and Guest needs, and offer appropriate products or alternatives.
Manage employee uniforms and nametags, ensuring they are worn and maintained properly and are available to employees.
Answer telephones professionally, schedule future starting-time reservations, and communicate information.
Prepare the monthly merchandise report accurately and forward it to the Headquarters Merchandising Department for review.
Perform special projects and other duties as assigned.