Head Coach

24 Hour Fitness USA•El Cajon, CA

About The Position

The Head Coach helps create a healthier, happier world by facilitating a seamless fitness experience for clients and coaches. The role focuses on member retention, client acquisition, and supporting the club’s Fitness Coach Team. The Head Coach embodies 24 Hour Fitness’s core values, designs comprehensive fitness programs for clients, and serves as a player-coach supporting the onboarding, training, and hiring of new Coaches. The position is expected to spend approximately 60% of the time in personal training sessions and 40% onboarding, training, and supporting Coaches at a club. This is a full-time role requiring at least 30 hours per week. The role involves designing and delivering fitness programs based on clients’ goals, mentoring Coach performance, and helping build the club’s fitness business. It also includes maintaining client progress records, supporting member-service activities, and contributing to a clean, friendly, and well-maintained club. The position requires limited travel, less than 5% by car, to training sessions or meetings at other club locations.

Requirements

2–5 years of experience as a Personal Trainer or Fitness Coach.
Experience designing holistic fitness programs and conducting consultations.
Ability to communicate clearly and concisely, verbally and in writing.
Ability and availability to work at least 30 hours weekly and work weekends and holidays as needed to support business needs.
Ability to adjust and operate fitness equipment.
Ability to perform a variety of exercise routines.
Excellent customer-service skills and the ability to respond professionally to requests and inquiries from guests, members, and staff.
High school diploma or GED.
CPR and AED certifications obtained through in-person training.
A degree in a related field or a current certification through at least one nationally accredited industry association.

Nice To Haves

Specialized fitness credentials.
Prior experience as a lead or manager on duty within a fitness organization.

Responsibilities

Design and deliver comprehensive fitness programs based on clients’ goals, including appropriate exercises, varied fitness offerings, general nutrition guidelines, and guidance on a fitness lifestyle.
Mentor Coach performance through observation, training, and development.
Support onboarding and training of new Coaches.
Assist the General Manager with interviewing and hiring Coaches.
Provide input to the General Manager on fitness goal setting, scheduling, and Coach performance.
Build and grow the fitness business through new client acquisition and retention.
Set expectations and hold clients accountable through goal setting, follow-up discussions, and progress tracking.
Demonstrate safe and proper exercise techniques to clients.
Arrive on time, prepared, and enthusiastic for training appointments and group sessions.
Meet minimum productivity expectations for servicing clients and group sessions.
Create, maintain, and regularly update progress records for personal training clients in accordance with company guidelines.
Assist with member-service activities, including fitness seminars and training days, and deliver positive fitness experiences through custom coaching sessions.
Help maintain a clean and organized club by racking weights, participating in team cleans, and supporting club upkeep.