Head Coach

sweetgreen • Manhasset, NY

1d • $80,000 - $90,000

About The Position

The Head Coach (General Manager) leads and mentors a Sweetgreen store team, balancing people leadership, operations, and business performance. The role builds an inclusive culture, coaches talent, uses technology and data to optimize operations and profitability, and maintains high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The Head Coach also performs the essential duties outlined in the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

• At least 3 years of food-service experience, including at least 2 years of hands-on management.
• Experience hiring, developing, training, and motivating team members.
• Skilled in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.
• Meet the physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Comfort using digital tools for operations, reporting, and team communication.
• Strong financial acumen, including managing budgets, labor, and profit and loss.
• Proven experience hiring, coaching, and developing high-performing teams.
• Adaptability and problem-solving ability in fast-paced, dynamic environments.
• A data-driven mindset and curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.
• Experience in fast-casual or retail operations.

Responsibilities

• Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
• Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
• Maintain food safety, cleanliness, and equipment-maintenance standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
• Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
• Make data-informed business decisions.
• Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
• Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
• Perform essential functions assigned to the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Benefits

• Competitive base salary with 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact your team, community, and business.
• A collaborative team that lives the company's core values.
• Clear career path for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed