Head Coach

sweetgreen•Dallas, TX

About The Position

The Head Coach (General Manager) leads and mentors a store team, balancing people leadership, operations, and business performance. The role builds an inclusive culture, coaches talent, uses technology and data to optimize operations, and drives profitability while delivering exceptional guest experiences and supporting healthier communities through real food. The Head Coach maintains food quality, safety, cleanliness, and equipment standards; addresses facility, supply, and food-quality issues; and prioritizes team safety. The role leads the employee lifecycle, ensures compliance, provides timely feedback, and develops a strong, diverse talent pipeline. It also analyzes guest metrics and business reports, manages costs and schedules, and executes strategic plans to drive sales and profit. The position operates and supports business systems, troubleshoots issues, and prioritizes daily work to support smooth operations and guest experiences. It also performs the essential functions of the Assistant Coach role, including duties from the Shift Leader, Kitchen Lead, and Team Member roles. The starting salary range, based on experience, is $70,000–$84,000 USD, with 20% bonus potential.

Requirements

At least 3 years of food-service experience, including at least 2 years in hands-on management.
Experience hiring, developing, training, and motivating team members.
Skilled in planning, managing, and forecasting financials, labor, and inventory.
Hands-on experience managing and optimizing processes in a fast-paced environment.
Proven ability to lead and mentor teams collaboratively.
Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products.
ServSafe Manager or Regional Manager Food Safety Certification.
Comfort using digital tools for operations, reporting, and team communication.
Strong financial acumen, including managing budgets, labor, and P&L.
Proven experience hiring, coaching, and developing high-performing teams.
Adaptability and problem-solving in fast-paced, dynamic environments.
Data-driven mindset and curiosity to identify and implement operational improvements.
Commitment to operational excellence, hospitality, and team engagement.
Experience in fast-casual or retail operations.

Responsibilities

Lead the team by balancing people, operations, and business performance.
Build an inclusive culture, coach talent, and develop a strong, diverse talent pipeline.
Lead the full employee lifecycle, ensure compliance, and deliver timely feedback.
Maintain food safety, cleanliness, food quality, and equipment standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
Use data and business reports to make decisions, drive sales and profit, manage costs, and execute strategic plans.
Create effective schedules aligned with business goals and manage financials, labor, and inventory.
Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
Perform essential functions of the Assistant Coach role, including duties from the Shift Leader, Kitchen Lead, and Team Member roles.