Head Coach

sweetgreen • Raleigh, NC

1d

About The Position

As a Head Coach (General Manager), you lead, strategize, and mentor the store team. You inspire the team, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. The role balances people leadership, operations, and business performance while using technology to optimize operations and profitability. You maintain high standards of food quality, safety, and cleanliness in a dynamic environment. The position also includes performing the essential functions of the Assistant Coach role, including duties from the Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

• At least 3 years of food-service experience, including at least 2 years of hands-on management.
• Experience hiring, developing, training, and motivating team members.
• Skill in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.
• Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
• Strong financial acumen, including managing budgets, labor, and profit and loss.
• Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
• Adaptability and problem-solving ability in fast-paced, dynamic environments.
• Data-driven mindset and curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.

Nice To Haves

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Experience in fast-casual or retail operations.

Responsibilities

• Lead the team by balancing people, operations, and business performance.
• Foster an inclusive culture, coach talent, and use technology to optimize operations and profitability.
• Lead the full employee lifecycle and build a culture of trust, transparency, and inclusion.
• Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
• Maintain food safety, cleanliness, equipment maintenance, and team safety; resolve facility, supply, and food quality issues.
• Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics to make data-informed decisions.
• Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
• Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
• Perform essential functions of the Assistant Coach role and duties from the Shift Leader, Kitchen Lead, and Team Member roles.
• Hire, develop, train, and motivate team members; lead and mentor teams collaboratively.
• Plan, manage, and forecast financials, labor, and inventory; manage budgets and profit-and-loss performance.
• Manage and optimize processes in a fast-paced environment.

Benefits

• Competitive base salary with 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact the team, community, and business.
• Collaborative team that lives the company’s core values.
• Clear career path for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed