Head Coach

sweetgreen • Houston, TX

6d

About The Position

The Head Coach (General Manager) leads and develops the store team, balances people, operations, and business performance, and delivers exceptional guest experiences. The role uses data and technology to optimize operations, drive profitability, and support Sweetgreen’s goal of building healthier communities through real food.

The Head Coach leads the employee lifecycle and fosters a culture of trust, transparency, and inclusion. They maintain food safety, cleanliness, equipment, and team-safety standards; resolve facility, supply, and food-quality issues; and create hospitable, brand-aligned guest experiences. The role also drives sales and profit through financial analysis, cost management, strategic execution, and effective scheduling. The Head Coach operates and supports business systems, troubleshoots issues, and performs the duties of the Assistant Coach career path, including duties from the Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

• At least 3 years of food-service experience, including at least 2 years of hands-on management.
• Experience hiring, developing, training, and motivating team members.
• Skill in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.
• Meet the physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Comfort with digital tools for operations, reporting, and team communication.
• Strong financial acumen in managing budgets, labor, and P&L.
• Proven experience hiring, coaching, and developing high-performing teams.
• Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
• Data-driven mindset and curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.
• Experience in fast-casual or retail operations.

Responsibilities

• Lead the team by balancing people, operations, and business performance.
• Foster an inclusive culture, coach talent, ensure compliance, provide timely feedback, and develop a diverse talent pipeline.
• Maintain food safety, cleanliness, equipment maintenance, and team-safety standards; resolve facility, supply, and food-quality issues.
• Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics and data-informed business insights.
• Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
• Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
• Perform essential duties from the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
• Hire, develop, train, and motivate team members.
• Plan, manage, and forecast financials, labor, and inventory.
• Manage and optimize processes in a fast-paced environment.
• Lead and mentor teams collaboratively.

Benefits

• Competitive base salary with 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact the team, community, and business.
• Collaborative team that lives the company’s core values.
• Clear career path for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed