Head Coach

sweetgreen•Miami, FL

12h

About The Position

The Head Coach (General Manager) leads and strategizes for a Sweetgreen store, balancing people leadership, operations, and business performance. The role inspires and mentors the team, builds an inclusive culture, uses technology and data-driven insights to optimize operations and profitability, and delivers exceptional guest experiences. It maintains high standards for food quality, safety, cleanliness, and equipment maintenance while resolving operational issues and prioritizing team safety. The Head Coach also performs the essential functions of the Assistant Coach role, including duties associated with Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

At least 3 years of food-service experience, including at least 2 years of hands-on management.
Experience hiring, developing, training, and motivating team members.
Skill in planning, managing, and forecasting financials, labor, and inventory.
Hands-on experience managing and optimizing processes in a fast-paced environment.
Proven ability to lead and mentor teams collaboratively.
Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products.
ServSafe Manager or Regional Manager Food Safety Certification.
Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
Strong financial acumen, including managing budgets, labor, and P&L.
Proven experience hiring, coaching, and developing high-performing teams.
Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
Data-driven mindset and curiosity to identify and implement operational improvements.
Commitment to operational excellence, hospitality, and team engagement.
Experience in fast-casual or retail operations.

Responsibilities

Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
Maintain food safety, cleanliness, and equipment maintenance standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
Use data to make business decisions and identify operational improvements.
Drive sales and profitability by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
Perform essential functions of the Assistant Coach role, including duties from the Shift Leader, Kitchen Lead, and Team Member roles.
Hire, develop, train, coach, and motivate team members.
Plan, manage, and forecast financials, labor, and inventory.