HCV Assistant Director

Housing Authority of Kansas City MO•Kansas City, MO

2d•Onsite

About The Position

The HCV Assistant Director directs the day-to-day activities of the Housing Choice Voucher (HCV) Program, with a focus on customer service, rental integrity, and housing quality standards. The role requires knowledge and experience with multiple HCV programs, including VASH, TBV, Mainstream, PBV, PBVR, NED, and FUP. It assists in supervising HCV office personnel, directing staff and routine program operations, maintaining voucher utilization, and ensuring timely, accurate services and payments. The position helps ensure compliance with HUD guidelines and regulations, the Authority’s Administrative Plan, and applicable federal, state, and local requirements. It supports staff training and performance, develops and maintains procedures, monitors program quality and performance, conducts file reviews and audits, and prepares required reports. It also resolves complaints, addresses PIC and software issues, recommends policy updates, and coordinates with team leaders, other agencies, and affiliated organizations. The position reports to the Director of HCVP. Work is performed primarily in an office environment, with occasional travel to meetings and occasional overnight travel for training. The employee uses standard office equipment, including a computer and telephone, and may be required to work an unusual schedule.

Requirements

Bachelor’s degree in Business, Public Administration, or a closely related field from an accredited college or university, and five years of experience in HUD programs (HCV Program) or low-income housing with increasing responsibility in a senior supervisory capacity; an equivalent combination of education, training, and experience may be considered.
Thorough knowledge of subsidized housing management, HCV program operations, and federal, state, and local housing regulations and operating requirements.
Thorough knowledge of HCV eligibility and rent calculation requirements and the Housing Quality Standards (HQS) Inspection Program.
Knowledge of budget development and administration, financial planning, budget planning and analysis, and budgeting and accounting principles and practices.
Strong interpersonal, oral, and written communication skills, including the ability to communicate effectively with people of varying backgrounds and handle difficult interactions with tact, judgment, and discretion.
Knowledge of personnel management, training, and performance evaluation practices.
Good knowledge of procurement regulations.
Ability to present information clearly and persuasively to the public and other bodies.
Ability to accurately document events and activities, prepare clear narrative and statistical reports, and handle sensitive matters confidentially.
Ability to plan, direct, and supervise others; delegate responsibility and authority; and hold subordinates accountable.
Ability to read and comprehend relatively complex material, identify operational problems, and develop effective solutions.
Ability to establish and maintain effective working relationships with staff, coworkers, and people outside the Authority.
Knowledge of Microsoft Office Suite, HUD Secured Systems, PHA-related software programs, and the VMS system, including the ability to interpret program trends.
Ability to work in a fast-paced office environment while multitasking, work effectively with a diverse economic population, perform mathematical calculations, manage time, prioritize tasks, and remain detail-oriented and organized.
Must maintain punctuality and attendance as scheduled.
Must obtain HCV Executive Management, HCV Financial Management, Occupancy Standards, Rent Calculation, and Enterprise Income Verification System (EIV) certifications within one year of employment or another authorized period.
Must be available for occasional overnight travel for training and may be required to work an unusual schedule.
Must pass employment drug screening and a criminal background check.
Must work with the highest degree of confidentiality.

Responsibilities

Assist in supervising HCV office personnel, delegating assignments, and conducting daily office affairs to keep HCVP subsidy allotments filled with eligible participants.
Direct and supervise staff performing reexaminations and other routine department functions; plan, prioritize, schedule, and assign work.
Support a positive and productive working environment and ensure assigned staff receive initial and ongoing training.
Help staff interpret federal regulations and the Administrative Plan; write and review processes and procedures to ensure compliance with statutory deadlines.
Ensure compliance with HUD regulations, the Authority’s Administrative Plan, and applicable federal, state, and local requirements, including requirements for HUD program evaluations such as SEMAP.
Develop reports to monitor task completion and program performance, and conduct required quality-control reviews of tenant files.
Monitor processing of services and documents and perform regular quality-assurance audits for accuracy and timeliness of services and payments.
Submit records to PIC on time, troubleshoot and correct errors, and complete other required HUD reports.
Conduct performance appraisals and monitor program turnover to maximize voucher utilization.
Prepare and recommend program policy changes and updates, and maintain standard operating procedures.
Meet regularly with Team Leaders to support efficient and timely task completion.
Conduct training and meetings, participate in committees affecting HCV policies and procedures, and hold staff meetings to communicate relevant information and discuss current issues.
Review quality-control reports and implement corrective actions.
Resolve complaints and disputes.
Serve as the lead person for PIC and software-related issues and resolutions.
Prepare required reports accurately, on time, and in accordance with Authority standards.
Attend professional meetings, seminars, and conferences to keep abreast of HCVP developments, and work with other agencies and affiliated organizations on mutually beneficial efforts.