HCV (Housing Choice Voucher) Specialist
About The Position
Evergreen Residential is hiring a Housing Choice Voucher Specialist for its Property Management department. The position is accountable for coordinating HCV processes from application approval through move-in, supporting voucher holders and residents, and ensuring accurate documentation and compliance with HUD and PHA requirements. This is an office-based position in Charlotte, North Carolina, with required in-office attendance five days per week, Monday through Friday. The role also involves collaboration with internal teams, local Public Housing Authorities (PHAs), property inspectors, and residents, along with staying current on HUD guidelines and completing projects or other duties as requested.
Requirements
- High school diploma or GED.
- At least 3 years of experience in property management, with a housing choice voucher specialty.
- 3 years of team management experience.
- Strong working knowledge of HUD guidelines.
- Demonstrated ability to establish and sustain relationships with internal and external customers.
- Proficiency with property management software such as Yardi and Microsoft Office applications, including Outlook, Excel, and PowerPoint.
- Demonstrable customer service orientation.
- Strong written and verbal communication, organizational, and interpersonal skills.
- Detail-oriented, with excellent follow-up and time-management skills and the ability to meet goals and deadlines without sacrificing quality.
- Proactive, self-directed, and highly motivated.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Guide applicants through the housing choice process from application start through move-in.
- Coordinate intake and lease-up for voucher holders.
- Monitor and resolve high-priority HCV applicant cases, particularly those delayed between approval and move-in.
- Prepare and submit required documents, including RFTA packets, lease agreements, and tenancy addendums, to PHAs for approval.
- Communicate consistently, accurately, and promptly with applicants, internal team members, property inspectors, and others by phone, email, portal, or text.
- Ensure applications submitted to Housing Authorities are timely and complete.
- Maintain thorough records for voucher-assisted residents and ensure ongoing compliance with HUD and PHA regulations.
- Serve as the primary contact for voucher-using residents regarding program questions, lease compliance, and recertifications.
- Explain rent portions, utility allowances, and Housing Authority notices to residents.
- Track recertification dates, inspection schedules, rent changes, and interim adjustments.
- Respond to Housing Authority inquiries and resolve discrepancies or compliance issues.
- Establish and maintain strong working relationships with local PHAs.
- Coordinate with Construction and Maintenance teams to ensure required inspections are passed and HCV applicants can move in promptly.
- Collaborate with Collections and Renewals on HCV matters, including contacting Housing Authorities to renew HAP contracts and notifying them when residents fail to pay rent or fees.
- Maintain comprehensive, accurate, and current HCV documentation in the database, ERMS (Ender), and SmartSheet.
- Stay up to date on HUD guidelines.
- Complete projects and additional duties as requested.
Benefits
- Competitive compensation and benefits.
- Flexible, empowering culture.
- Opportunity to work with and learn from industry pioneers and experts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
