Voucher Examiner

Veterans Health Administration • Smyrna, GA

5d

About The Position

This position is located within the Department of Veterans Health Administration, Member Services, Veterans Transportation Program (VTP). VTP helps Veterans access care by addressing transportation barriers that may discourage them from accessing VHA services. It assists Veterans through Beneficiary Travel (BT), Highly Rural Transportation Grants (HRTG), and the Veterans Transportation Service (VTS).

The Voucher Examiner reviews invoices, claims, and other payment requests for goods and services provided to or by the Government, including reimbursement of travel and transportation expenses. The position checks claims for accuracy, adequate documentation or citations, regulatory compliance, and justification for Veterans and family members in a worldwide VA claims benefits program. It identifies missing requirements and reconstructs incomplete files to support claim processing; reviews claims for payment or reimbursement for medical and ambulance services; and reviews benefit-payment documents, determines amounts due, and processes payment transactions.

The work schedule is 7:00 a.m. to 3:30 p.m., Monday through Friday. Ad-hoc telework may be authorized. Virtual work may be authorized for current VA employees already subject to the return-to-in-person-work mandate in their current position; virtual work means working outside the original hiring duty station at a VA-owned or leased space. Return-to-office mandates are in effect, and selectees must report in person unless an exception or exemption is approved. Relocation and recruitment incentives, critical skills incentive, and permanent change of station are not authorized.

Applicants must be U.S. citizens and complete the application, questionnaire, and required online assessment. Other conditions include Selective Service registration for males born after December 31, 1959; a background/security investigation; onboarding and acceptable identification requirements; participation in the seasonal influenza vaccination program; and a one-year probationary or two-year trial period. Applicants must meet the qualifications by the announcement closing date of November 4, 2026. For current or former federal employees subject to time-in-grade requirements, GS-06 applicants must have 52 weeks at GS-05. Qualification requires one year of specialized experience equivalent to at least GS-05, including independently managing priorities and workflows to meet deadlines and requirements; using Microsoft Office and VA systems, including the Veteran Enrollment System, CPRS, and Electronic Health Record Management system; applying VA Beneficiary Travel requirements; managing daily data collection and tracking; and investigating issues and taking corrective action. Education cannot substitute for experience at this grade level.

Requirements

• U.S. citizenship is required.
• Complete all required application steps, including the questionnaire and online assessment.
• For males born after December 31, 1959, Selective Service registration is required.
• Meet applicable time-in-grade requirements; for GS-06, 52 weeks at GS-05 is required for applicants subject to this requirement.
• One year of specialized experience equivalent to at least GS-05, including independently managing priorities and workflows to meet deadlines in compliance with established requirements.
• Experience using Microsoft Office and VA automated systems, including the Veteran Enrollment System, CPRS, and the Electronic Health Record Management system.
• Experience applying VA requirements relevant to Beneficiary Travel.
• Experience managing daily data collection and tracking.
• Experience investigating issues and taking corrective actions.
• There is no educational substitution at this grade level.
• Subject to background/security investigation and completion of online onboarding.
• Must meet identification requirements for pre-employment; as of May 7, 2025, non-REAL ID-compliant driver’s licenses or state identification cards cannot be used as acceptable employment identification.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Examine invoices, claims, and other requests for payment for goods and services provided to or by the Government, including travel and transportation expense reimbursements.
• Check claims for accuracy, adequate documentation or citations, regulatory compliance, and justification for Veterans and family members.
• Identify missing requirements and reconstruct incomplete files to allow claim processing to be completed.
• Review claims for payment or reimbursement for medical and ambulance services.
• Review documents authorizing benefit payments, determine the proper amount due, and process payment transactions.
• Manage priorities and workflows to meet deadlines and established requirements.
• Use VA systems and Microsoft Office, apply Beneficiary Travel requirements, and manage daily data collection and tracking.
• Investigate issues and take corrective actions.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed