HCV (Housing Choice Voucher) Specialist

Evergreen Residential•Charlotte, NC

2d•Onsite

About The Position

Evergreen Residential is hiring a Housing Choice Voucher Specialist for its Property Management department. The role is accountable for coordinating Housing Choice Voucher processes from application approval through move-in, and for supporting voucher-assisted residents and maintaining compliance with HUD and Public Housing Authority (PHA) requirements. This is an office-based position in Charlotte, North Carolina, with in-office attendance five days a week, Monday through Friday. The specialist guides applicants through the voucher process, coordinates intake and lease-up, and addresses high-priority cases that have spent an extended time in the approval-to-move-in process. The role prepares and submits required documentation to PHAs, communicates with applicants and internal and external partners, and coordinates with Construction and Maintenance teams to help ensure inspections are passed and move-ins proceed on time. For current voucher-assisted residents, the specialist serves as the primary contact for program questions, lease compliance, recertifications, rent portions, utility allowances, and Housing Authority notices. The position tracks recertifications, inspections, rent changes, and interim adjustments; responds to PHA inquiries; helps resolve discrepancies and compliance issues; and works with Collections and Renewals on matters such as HAP contract renewals and resident nonpayment. The specialist maintains complete and up-to-date HCV records in ERMS (Ender) and SmartSheet and stays current on HUD guidelines.

Requirements

High school diploma or GED required.
At least 3 years of property management experience with a Housing Choice Voucher specialty.
3 years of team management experience.
Strong working knowledge of HUD guidelines.
Demonstrated ability to establish and sustain relationships with internal and external customers.
Proficiency with property management software such as Yardi.
Proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
Demonstrable customer service orientation.
Strong written and verbal communication, organizational, and interpersonal skills.
Detail-oriented, with excellent follow-up and time-management skills.
Ability to consistently meet goals and deadlines without sacrificing quality.
Proactive, self-directed, and highly motivated.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Guide applicants through the Housing Choice Voucher process from application start to move-in.
Coordinate intake and lease-up for voucher holders.
Monitor and resolve high-priority applicant cases, particularly cases delayed in the approval-to-move-in process.
Prepare and submit required documents, including RFTA packets, lease agreements, and tenancy addendums, to PHAs for approval.
Communicate consistently, accurately, and promptly by phone, email, portal, or text with applicants, internal team members, property inspectors, and others.
Ensure applications submitted to Housing Authorities are complete and timely.
Maintain thorough records for voucher-assisted residents and ensure ongoing compliance with HUD and PHA regulations.
Serve as the primary contact for voucher residents on program questions, lease compliance, and recertifications.
Explain rent portions, utility allowances, and Housing Authority notices to residents.
Track recertification dates, inspection schedules, rent changes, and interim adjustments.
Respond to Housing Authority inquiries and resolve discrepancies or compliance issues.
Establish and maintain strong relationships with local PHAs.
Coordinate with Construction and Maintenance teams to help ensure required inspections are passed and move-ins are timely.
Collaborate with Collections and Renewals on HCV matters, including HAP contract renewals and notifying Housing Authorities of residents who fail to pay rent and fees.
Maintain comprehensive, accurate, and current HCV documentation in ERMS (Ender) and SmartSheet.
Stay up to date on HUD guidelines.
Complete projects and additional duties as requested.