HCV Assistant Director

Housing Authority of Kansas City•Kansas City, MO

2d•Onsite

About The Position

The HCV Assistant Director directs the day-to-day activities of the Housing Choice Voucher (HCV) Program, with responsibility for customer service, rental integrity, and housing quality standards. The role requires knowledge and experience with multiple HCV programs, including VASH, TBV, Mainstream, PBV, PBVR, NED, and FUP. The position assists in supervising HCV office personnel, directs staff and program operations, supports compliance with applicable HUD and other requirements, and helps maintain effective service delivery and voucher utilization. The position receives instructions from the Director of HCVP and makes routine assignments to department staff, with work reviewed for compliance with policies, procedures, and regulations. The position requires a bachelor’s degree in Business, Public Administration, or a closely related field and five years of experience in HUD programs (HCV) or low-income housing, with increasing responsibility in a senior supervisory capacity, or an equivalent combination of education, training, and experience. Required certifications in HCV Executive Management, HCV Financial Management, Occupancy Standards, Rent Calculation, and Enterprise Income Verification System (EIV) must be obtained within one year of employment or another authorized period. Work is performed primarily in an office environment, with occasional travel to meetings and occasional overnight travel for training. The employee frequently uses standard office equipment. An unusual work schedule may be required. The employee must pass employment drug screening and a criminal background check and maintain a high degree of confidentiality.

Requirements

Bachelor’s degree in Business, Public Administration, or a closely related field from an accredited college or university, or an equivalent combination of education, training, and experience.
Five years of experience in HUD Programs (HCV Program) or low-income housing with increasing responsibility in a senior supervisory capacity, or an equivalent combination of education, training, and experience.
Obtain certifications in HCV Executive Management, HCV Financial Management, Occupancy Standards, Rent Calculation, and Enterprise Income Verification System (EIV) within one year of employment or another period authorized by the Executive Director or designee.
Thorough knowledge of subsidized housing management, Housing Choice Voucher Program operations, and applicable federal, state, and local housing regulations and operating requirements.
Thorough knowledge of HCV eligibility and rent calculation requirements and the Housing Quality Standards (HQS) Inspection Program.
Knowledge of budget development and administration, financial planning and analysis, budgeting, and accounting.
Knowledge of personnel management, training, and performance evaluation practices; good knowledge of procurement regulations.
Strong interpersonal, oral, and written communication skills, including the ability to communicate with people from varied backgrounds and handle difficult interactions with tact, judgment, discretion, and appropriate confidentiality.
Ability to plan, direct, and supervise others; delegate responsibility and authority; and hold staff accountable.
Ability to prepare clear and concise narrative and statistical reports and document events and activities accurately and completely.
Ability to identify operational problems and develop effective solutions; establish and maintain effective working relationships; and read and comprehend complex material.
Knowledge of Microsoft Office Suite, HUD Secured Systems, PHA-related software, and the VMS system, including the ability to interpret program trends.
Ability to work in a fast-paced office while multitasking, work effectively with a diverse economic population, perform mathematical calculations, manage time, prioritize tasks, and maintain attention to detail and organization.
Ability to maintain punctuality and attendance as scheduled.
Ability to meet the physical requirements of the classification, including appropriate mobility, balance, coordination, vision, hearing, and dexterity.
Must be available for occasional overnight travel for training and may be required to work an unusual schedule.
Must pass employment drug screening and a criminal background check and maintain the highest degree of confidentiality.

Responsibilities

Assist in supervising personnel assigned to the HCV office, delegate assignments, and manage daily office affairs to maintain subsidy allotments filled with eligible participants.
Direct and supervise staff performing reexaminations and other routine departmental functions; plan, prioritize, schedule, and assign work.
Support a positive and productive working environment and ensure staff receive initial and ongoing training; develop and implement a training program.
Ensure compliance with HUD guidelines and regulations, the Authority’s Administrative Plan, applicable federal, state, and local requirements, and Authority policies, including requirements supporting SEMAP performance.
Assist staff in interpreting regulations and the Administrative Plan; write and review processes and procedures to ensure compliance with statutory deadlines.
Develop reports to monitor task completion and performance; perform quality-control reviews of tenant files and regular audits for accuracy and timeliness of services and payments.
Monitor service and document processing; submit records to PIC on time, troubleshoot and correct errors, and complete other HUD reports as required.
Conduct performance appraisals, monitor program turnover and voucher utilization, and recommend program policy changes and updates.
Maintain and update standard operating procedures; meet regularly with Team Leaders to support efficient and timely completion of tasks.
Conduct training and meetings, participate in committees affecting HCV policies and procedures, and hold regular staff meetings to share relevant information and discuss issues.
Review quality-control reports and implement corrective actions; resolve complaints and disputes.
Serve as lead person for PIC and software-related issues and resolutions.
Prepare required reports accurately, promptly, and in accordance with Authority standards.
Attend professional meetings, seminars, and conferences to stay informed about HCV Program trends and concepts.
Support and work with other agencies and affiliated organizations on mutually beneficial joint efforts.