HCV Case Manager

Biloxi Housing Authority•Biloxi, MS

About The Position

The HCV Case Manager performs duties related to Housing Choice Voucher (HCV) admissions, voucher issuance, continued eligibility, and landlord-participant relations. The position maintains a caseload of approximately up to 400 HCV participants and supports maximum program and budget authority utilization. The incumbent provides administrative and intake support to the HCV Department and front-line customer service to participants. All activities must support the Biloxi Housing Authority’s mission, strategic goals, and objectives. The role processes applications and eligibility decisions, issues and monitors vouchers, completes participant recertifications and income or household changes, and supports lease, rent, and housing assistance payment processes. It also maintains accurate participant files and program records, responds to inquiries from applicants, participants, landlords, and community organizations, and provides clerical and administrative support. Additional duties or work in other areas of the housing authority may be required to balance workload, cover absences, or meet other Authority business needs.

Requirements

Associate of Arts degree from an accredited college with major coursework in Management, Public Administration, Social Work, or a related field, and two years of experience administering the Housing Choice Voucher Program; or
High school diploma or GED and four years of experience administering a Housing Choice Voucher Program; or
An equivalent combination of education, training, and experience that, in BHA’s sole determination, provides the required knowledge and abilities.

Responsibilities

Maintain positive resident communications and relations; answer phone calls, receive walk-in visitors, and respond to inquiries from applicants, residents, landlords, and community organizations as appropriate.
Process applications and conduct interviews for Housing Choice Voucher assistance; determine eligibility under BHA and HUD guidelines.
Receive, review, and verify HCV applications; help applicants complete forms and identify missing documentation.
Verify income and family composition eligibility and document participant files in accordance with HUD regulations and BHA’s Administrative Plan.
Issue Housing Choice Vouchers and monitor their expiration.
Negotiate rents with landlords at initial lease and when requested annually.
Execute contracts and approve participant-landlord leases; ensure accurate calculation of Total Tenant Payments (TTP) and Housing Assistance Payments (HAP).
Perform annual recertifications for the assigned caseload.
Process HAP abatements in accordance with HUD requirements.
Process terminations in accordance with BHA and HUD guidelines.
Conduct and process fraud complaints and follow-ups.
Process interim changes in income and family composition and prepare relevant documents.
Complete income calculation worksheets for all participants accurately.
Refer residents who need supportive services to appropriate resources.
Greet and direct visitors and personnel; schedule appointments for wait-list applicants and participants due for recertification.
Prepare office correspondence, forms, reports, and other materials; duplicate, collate, and distribute correspondence.
Maintain departmental files, occupancy files, and system records; enter and retrieve data while ensuring accuracy and completeness.
Brief newly approved applicants on program rules and rent procedures, and provide information about Authority programs and community agencies.
Enter and maintain records of applications, offers, cancellations, move-ins, transfers, new leases, and housed applicants in Authority computer programs.
Ensure an adequate supply of housing application forms is available.
Coordinate with Community Managers to arrange unit showings and lease documentation.
Provide clerical and administrative support, including recordkeeping, document preparation, data tracking, follow-up, mailing, and filing.
Complete assigned work accurately and promptly, respond courteously to requests, identify administrative needs and recommend solutions, and provide backup for other administrative and clerical staff as assigned.
Review pre-check runs for accuracy before Accounting issues housing assistance payments to landlords and participants.
Perform other duties as assigned.