HCV Director

Kingsport Housing and Redevelopment Authority•Kingsport, TN

13d

About The Position

The HCV Director manages the day-to-day Housing Choice Voucher (HCV) activities of the Kingsport Housing & Redevelopment Authority (KHRA), including eligibility, housing assistance payments, reexaminations, portability, owner and participant relations, terminations, informal reviews and hearings, project-based vouchers, special-purpose voucher programs, program integrity, quality control, reporting, and financial utilization. The Director supervises Housing Choice Voucher Specialists and provides leadership and staff development. Performance is evaluated by the Executive Director based on program compliance, financial and leasing performance, reporting accuracy, customer service, staff supervision, internal controls, and progress toward departmental goals. The work is subject to HUD monitoring, SEMAP requirements, audits, fair housing and civil rights reviews, and other oversight. The Director leads, plans, organizes, and evaluates KHRA’s HCV operations and related voucher activities; supervises and develops staff; ensures policies and procedures comply with applicable federal requirements and KHRA’s Administrative Plan; oversees HOTMA implementation, program utilization, HUD reporting, verification systems, rent reasonableness, payment standards, and the Homeownership program; and addresses complex participant and owner disputes. The Director maintains current knowledge of housing regulations and related requirements and performs other assigned duties supporting KHRA’s mission and operational needs. Duties may change to address operational needs and changes in federal, state, or local requirements.

Requirements

Graduation from an accredited four-year college or university with a major in public administration, business administration, social services, political science, or a related field; qualifying full-time paid professional related employment may substitute year for year for the degree.
At least five years of experience in subsidized or affordable housing.
Considerable progressively responsible experience administering the Housing Choice Voucher Program or other federally assisted housing programs, including supervisory experience.
High comfort level interacting with the general public, community agencies, and local, state, and federal officials.
Must have unique certifications within industry standards of HCV Program administration or obtain them within one year of employment.
Considerable independent judgment, discretion, confidentiality, analytical ability, and knowledge of federal housing programs.
Thorough knowledge of applicable HUD regulations, rules, and procedures for determining eligibility, calculating tenant rent, applying income and voucher limits, and documenting eligibility.
Considerable knowledge of and ability to interpret Housing Authority policies, procedures, and regulations.
Considerable knowledge of and ability to interpret state and federal housing rules and regulations, including IRS Section 42 and HOME, if applicable.
Thorough knowledge of generally accepted business principles, practices, and techniques, data collection and analysis methods, and related statistical methods.
Possess a valid Tennessee Driver’s License and be insurable at standard vehicle liability rates.
Obtain and maintain an appropriate HCV program certification recognized by KHRA within a reasonable period established by the Authority.
Complete required HUD, EIV, HOTMA, Fair Housing/Section 504, NSPIRE, and other program-specific training as assigned.
Successfully complete required rent calculation and other technical HCV training within the timeframe established by KHRA.

Nice To Haves

Five years of HCV management experience in a public housing authority.
Direct experience managing an HCV department or comparable federally assisted housing program.
Experience with PBV, Mainstream, HUD-VASH, FUP, EHV, Stability Voucher, or other special-purpose voucher programs.
Experience with HOTMA implementation and HCV Administrative Plan revisions.
Experience with HCV utilization analysis, VMS, HUD financial systems, EIV, and quality-control processes.
Experience preparing for or responding to HUD monitoring, SEMAP, financial audits, or other program reviews.
NAHRO, Nan McKay, PHADA, or comparable professional HCV certification or training.

Responsibilities

Direct, plan, organize, and evaluate day-to-day administration of KHRA’s Housing Choice Voucher Program and related voucher activities.
Supervise, train, assign, and evaluate HCV staff; set performance expectations, monitor workload, coach staff, identify operational risks and deficiencies, and recommend corrective action to the Executive Director.
Ensure program policies and procedures comply with 24 CFR Parts 982 and 983, applicable PBV requirements, HUD notices and guidance, HOTMA, KHRA’s Administrative Plan, and fair housing, civil rights, accessibility, privacy, and nondiscrimination requirements.
Oversee implementation of HOTMA requirements affecting income, assets, interim reexaminations, deductions, verification, and related HCV administration, including procedure updates and staff training.
Review HCV leasing, HAP expenditures, per-unit costs, attrition, voucher success rates, reserves, and other program indicators; use HUD utilization tools and KHRA data to identify trends and recommend corrective actions.
Oversee accurate and timely HUD data and reporting submissions, including HCV family and program data, VMS information, SEMAP submissions, and financial and program reports.
Coordinate portability activities, including HUD-VASH.
Oversee use of HUD’s Enterprise Income Verification (EIV) system and other authorized verification resources, including access, documentation, security, and follow-up.
Oversee rent reasonableness determinations and payment standard activities in accordance with HUD requirements and the KHRA Administrative Plan.
Oversee KHRA’s Homeownership program and coordinate with FSS staff to help eligible families transition from HCV to Homeownership.
Receive, investigate, and resolve complex participant and owner complaints and disputes; recommend action and coordinate with the Executive Director, legal counsel, or other departments when necessary.
Maintain current knowledge of federal housing regulations, HUD notices and guidance, fair housing and civil rights requirements, landlord-tenant law, accessibility requirements, program technology, and industry best practices.
Perform related or assigned duties supporting KHRA’s mission and strategic objectives.