HCM Service Consultant Total Absence Management

ADP•Louisville, KY

About The Position

ADP is hiring a HCM Service Consultant Total Absence Management to serve as a trusted advisor and primary point of contact for a portfolio of large, complex clients. The role builds relationships with client stakeholders, develops an understanding of each client’s business needs, and provides consultative support across ADP’s Total Absence Management solutions. This relationship-driven position focuses on client retention, satisfaction, and long-term success. The consultant partners proactively with clients to address challenges, optimize processes, identify improvements, and help them maximize the value of their ADP investment. Working with internal partners, the consultant advocates for clients and helps them navigate complex leave management scenarios. The role requires strong account management, executive-level communication, strategic problem-solving, and the ability to manage competing priorities across large national clients. Its emphasis is on consultative partnership, client engagement, and ownership of ongoing business relationships rather than high-volume support.

Requirements

3–5 years of prior client service experience, preferably in a technology-based environment.
Prior experience in account management, client relationship management, customer success, consulting, systems integration, or HCM.
Proven experience managing complex client relationships and delivering consultative solutions.
Strong communication, relationship-building, and problem-solving skills.
Ability to manage multiple priorities while providing exceptional service to large enterprise clients.
A college degree is not required; relevant skills and experience or military experience may also qualify.

Nice To Haves

Experience in HR, Payroll, Benefits, and/or Time.
Experience supporting large enterprise or national accounts.
Experience in Human Resources, Payroll, Benefits, Leave Administration, Time & Attendance, or Workforce Management.
Experience conducting client business reviews and consultative client meetings.
Strong analytical skills and ability to identify trends, risks, and process-improvement opportunities.

Responsibilities

Serve as the primary contact and trusted advisor for a portfolio of large enterprise clients.
Build partnerships with HR, Benefits, Payroll, and business leaders to understand organizational goals, anticipate needs, and improve client satisfaction.
Conduct regular business reviews and maintain ongoing client engagement.
Research, troubleshoot, and resolve ADP/client application issues involving system setup, product functionality, product enhancements, and general inquiries.
Analyze complex client requirements and pursue timely answers and solutions that produce positive outcomes for clients and ADP.
Help clients maximize the value of ADP solutions by identifying process improvements, sharing best practices, and providing strategic recommendations.
Partner with clients to support achievement of their business objectives.
Act as a subject matter expert on ADP products and services, guiding clients through new features, enhancements, and solution capabilities.
Gather client feedback and translate insights into recommendations for continuous improvement and product evolution.
Manage multiple client relationships and initiatives, set priorities, ensure follow-through, and maintain accountability for a high-quality client experience.