HCM Service Consultant Total Absence Management

ADP•Louisville, KY

About The Position

ADP is hiring an HCM Service Consultant Total Absence Management to support a portfolio of large, complex enterprise clients. The consultant serves as each client’s primary point of contact and trusted advisor, building relationships with HR, Benefits, Payroll, and business leaders to understand organizational goals and provide consultative support across ADP’s Total Absence Management solutions. The role focuses on client retention, satisfaction, and long-term success rather than high-volume support. It involves partnering with clients to address challenges, optimize processes, navigate complex leave management scenarios, and maximize the value of their ADP solutions. The consultant also works with internal partners to advocate for clients and balance competing priorities across a portfolio of large national clients. The position calls for strong account management, executive-level communication, strategic problem-solving, and ownership of ongoing client relationships. The consultant researches and resolves application issues, analyzes client requirements, advises on product capabilities, gathers feedback, and recommends improvements. A college degree is not required; relevant experience or military experience may qualify.

Requirements

3–5 years of prior client service experience, preferably in a technology-based environment.
Prior experience in account management, client relationship management, customer success, consulting, systems integration, or HCM.
Proven experience managing complex client relationships and delivering consultative solutions.
Strong communication, relationship-building, and problem-solving skills.
Ability to manage multiple priorities while providing exceptional service to large enterprise clients.
A college degree is not required; relevant experience or military experience may also qualify.

Nice To Haves

Experience in HR, Payroll, Benefits, and/or Time.
Experience supporting large enterprise or national accounts.
Experience in Human Resources, Payroll, Benefits, Leave Administration, Time & Attendance, or Workforce Management.
Experience conducting client business reviews and consultative client meetings.
Strong analytical skills and ability to identify trends, risks, and process-improvement opportunities.

Responsibilities

Serve as the primary contact and trusted advisor for a portfolio of large enterprise clients.
Build partnerships with HR, Benefits, Payroll, and business leaders to understand goals, anticipate needs, and drive client satisfaction.
Conduct regular business reviews and maintain ongoing engagement with clients.
Research, troubleshoot, and resolve application issues involving system setup, product functionality, product enhancements, and general inquiries.
Analyze complex client requirements and seek timely solutions and positive outcomes for clients and ADP.
Help clients maximize the value of ADP solutions by identifying process improvements, sharing best practices, and providing strategic recommendations.
Partner with clients to achieve their business objectives and navigate complex leave management scenarios.
Act as a subject matter expert on ADP products and services, guiding clients through features, enhancements, and solution capabilities.
Gather client feedback and translate insights into recommendations for continuous improvement and product evolution.
Manage multiple client relationships and initiatives, set priorities, drive follow-through, and maintain accountability for a high-quality client experience.
Work with internal partners to advocate for clients.

Benefits

Best-in-class benefits starting on Day 1.
Ongoing training, development, and mentorship opportunities.
Company-paid time off for volunteering.
Opportunities for career progression.
Business Resource Groups and an inclusive culture supporting diverse perspectives and belonging.

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