HCM & Comp Analyst, HRScale

Insperity • Atlanta, GA

4d

About The Position

This position delivers product implementation and support for Insperity Workday and custom-designed software. The work ranges from client discussions to training and project documentation, helping customers configure and use human capital management systems to meet their business goals.

The role consults with customer decision-makers about their current HCM configurations and needs; configures, documents, tests, and validates workflows and processes across HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting; and optimizes systems using applicable tax rules, time and attendance plan rules, and accrual options. It also plans projects with clients and internal partners, delivers customized training, travels to designated client sites for training, supports customer satisfaction and issue resolution, builds customer relationships, and maintains client training materials and awareness of products, industry trends, and training needs.

Requirements

• Bachelor’s degree in Management Information Systems or a related field, or four years of related experience.
• Three to five years of experience in systems integration or enterprise-class HRMS product implementation.
• Solid interpersonal skills for interfacing with coworkers and customers.
• Excellent written and verbal presentation skills.
• Experience communicating technical and project information in a business context.
• Demonstrated ability to deliver quality, on-time business solutions to a diverse customer base.
• Ability to multitask and complete specific tasks with minimal direction.
• SQL or FoxPro database experience.
• Strong customer relations, time management, and organizational skills.
• Knowledge of HR and payroll processes.

Nice To Haves

• Workday certification.
• Certified Payroll Professional (CPP) certification.

Responsibilities

• Consult with customer decision-makers about their current human capital management system configuration and needs.
• Configure, document, test, and validate workflows and processes for HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting.
• Optimize client systems by entering federal, state, and local tax rules, time and attendance plan rules, and accrual options.
• Lead project planning meetings with clients and internal partners to define timelines and expectations.
• Design customized training to educate customers on software functionality, including Insperity Workday applications.
• Travel to designated client sites to provide training.
• Maintain high customer service standards to support customer satisfaction and retention.
• Champion customer needs and facilitate resolution of open issues identified during data conversion and onboarding.
• Develop relationships within customer organizations to integrate project deliverables and meet business goals and metrics defined in project plans.
• Stay current on new products, industry trends, and customer training needs.
• Manage client training materials.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level