HCBS Field Supervisor

Redwood Family Care Network • Goodyear, AZ

6d • Onsite

About The Position

The HCBS Field Supervisor provides direct management and supervision of in-home services, ensuring compliance with local and state regulations, policies, and laws and the delivery of quality services to members. The supervisor guides and leads direct support staff and supports employee coaching and development. The role works with management, agency officials, and staff; manages and determines staffing needs; and oversees services in the assigned geographic area. The position is based in Goodyear and requires driving and on-call availability. Scheduled hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. or 8:30 a.m. to 4:30 p.m., with availability 24/7 for on-call duties and DSP backup.

Redwood Family Care Network provides person-centered home and community-based services to people with intellectual and developmental disabilities. The organization emphasizes health and safety and has zero tolerance for abuse and neglect.

Candidates need knowledge of applicable Arizona regulations, state contracts, program designs, Person-Centered Plans, and relevant state and federal agencies and laws. A bachelor’s degree is preferred, or equivalent experience and required program-specific training. The position requires 1–3 years of increasing management experience or supervisory responsibility, including supervising 8–10 direct support professionals. Current required certifications and training must be maintained.

Requirements

• Bachelor’s degree preferred, or equivalent experience and other special training required by program designs, including contract-required certificates.
• 1–3 years of increasing management experience and/or supervisory responsibilities, including supervising 8–10 direct support professionals providing services to adults with developmental and intellectual disabilities.
• Current CPR, First Aid, Article 9, and, if applicable, Prevention & Support certification; maintain current certifications and training.
• Knowledge of services provided in accordance with Arizona rules and regulations, Arizona state contracts, facility program designs, and Person-Centered Plans.
• Knowledge of relevant state and federal laws and the Department of Health Services, Division of Developmental Disabilities, and Arizona AHCCCS.
• Tact and discretion in a diverse, multicultural, multiethnic environment.
• Leadership, analytical, organizational, time-management, and interpersonal skills; independent judgment and decision-making.
• Ability to help analyze situations and adopt an effective course of action.
• Ability to work collaboratively and maintain positive relationships.
• Ability to communicate effectively in written and spoken English.
• Driving is required.
• Must be available on call and provide DSP backup.

Nice To Haves

• Experience with adults with dual diagnoses and other developmental disabilities.

Responsibilities

• Manage direct support professionals, assign duties, and monitor services.
• Manage staffing, training, employee coaching, discipline, and employee relations.
• Provide employee leadership, growth, and succession planning in the geographic area.
• Manage member records in accordance with Arizona regulations.
• Prioritize the safety of employees and supported individuals, including Safety Program/Awareness/Recognition.
• Act as an agency liaison with service providers, state representatives, licensing authorities, agencies, and day programs as needed.
• Conduct quality assurance reviews and regular site visits.
• Participate in Person Centered Support Plan team meetings.
• Remain available 24/7 and provide DSP backup.
• Perform other related duties and assignments as required.

Benefits

• Medical, dental, vision, life, short-term disability, long-term disability, hospital indemnity, critical illness, and accident insurance.
• Health Care FSA and Dependent Care FSA.
• Employee assistance program (EAP).
• Employee discount program.
• Paid time off (PTO).
• Dayforce Wallet Daily Pay.
• Pre-tax 401(k) and after-tax Roth option.
• Tuition discount through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager