HCBS Field Supervisor

Redwood Family Care Network • Goodyear, AZ

7d • Onsite

About The Position

The HCBS Field Supervisor provides direct management and supervision of in-home services to ensure compliance with local and state regulations, policies, and laws and to support quality services for members. The role provides guidance and leadership to direct support staff, supports employee coaching and development, collaborates with management and external agencies, and determines staffing needs. The supervisor manages services and records, promotes safety, conducts quality assurance reviews and site visits, and participates in Person Centered Support Plan team meetings. The position is based in Goodyear, requires driving, and is available on call 24/7 as DSP backup. The stated schedule is Monday through Friday, either 8:00 a.m. to 4:00 p.m. or 8:30 a.m. to 4:30 p.m.

Requirements

• Knowledge of services provided in accordance with Arizona rules and regulations, Arizona state contracts, facility program design, and Person-Centered Plans.
• Knowledge of applicable state and federal laws, the Department of Health Services, the Division of Developmental Disabilities, and Arizona AHCCCS.
• Tact and discretion in a diverse, multicultural, and multiethnic environment.
• Leadership, analytical, organizational, time-management, interpersonal, independent-judgment, and decision-making skills.
• Ability to help analyze situations and adopt an effective course of action.
• Ability to work collaboratively and maintain positive relationships.
• Ability to communicate effectively in written and spoken English.
• Bachelor’s degree preferred and/or equivalent experience and other special training required by program designs, including contract-required certificates.
• CPR, First Aid, Article 9, and, if applicable, Prevention & Support certifications are required.
• 1–3 years of increasing management experience and/or responsibilities supervising 8–10 direct support professionals providing special services to adults with developmental and intellectual disabilities.
• Must maintain current certifications and training.
• Driving is required.

Nice To Haves

• Experience with adults with dual diagnoses and other developmental disabilities.
• Bachelor’s degree is preferred.

Responsibilities

• Manage direct support professionals (DSPs), assign duties, and monitor services.
• Manage staffing, training, employee coaching, discipline, and employee relations.
• Support employee leadership, growth, and succession planning in the geographic area.
• Manage member records as specified by Arizona regulations.
• Prioritize the safety of employees and individuals supported, including Safety Program/Awareness/Recognition.
• Act as an agency liaison with service providers, state representatives, licensing authorities, agencies, and day programs as needed.
• Provide oversight through quality assurance reviews and regular site visits.
• Participate in Person Centered Support Plan (PCPS) team meetings.
• Be available 24/7 and act as DSP backup.
• Perform other related duties and assignments as required.

Benefits

• Comprehensive benefits options, including medical, dental, vision, life, short-term disability, long-term disability, hospital indemnity, critical illness, and accident insurance.
• Health Care FSA and Dependent Care FSA.
• Employee assistance program (EAP).
• Employee discount program.
• Paid time off (PTO).
• Dayforce Wallet Daily Pay.
• Pre-tax 401(k).
• After-tax Roth.
• Tuition discount through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager