HBC Clerk

Hy-Vee, Inc.•Madison, WI

About The Position

The HBC Clerk rotates, faces, and replenishes merchandise; checks the department for cleanliness and product quality and quantity; and helps maintain displays. The role supports a positive company image by providing courteous, friendly, and efficient service to customers and team members. The clerk also checks in and puts away products, may review invoices, assists with inventory, and orders products when asked by a supervisor. This position reports to the District Store Director, Store Manager, designated Assistant Managers, Fashion/Beauty/Basin Director, and Basin Department Manager. It has no supervisory responsibilities.

Requirements

Less than a high school education.
Over six months and up to one year of similar or related experience.
Ability to follow written, verbal, or diagrammatic instructions involving several concrete variables.
Ability to add, subtract, multiply, and divide whole numbers.
Ability to understand and follow verbal or demonstrated instructions and write identifying information or request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability including clarity of vision at 20 inches or less, depth perception, and color vision.
Ability to climb, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, talk, hear, and perform repetitive motions.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service to customers and team members.
Greet customers, learn and use their names when possible, and help them locate or access products and otherwise improve their shopping experience.
Answer the telephone promptly and provide helpful service to callers.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Rotate, face, and replenish merchandise and maintain product quality standards.
Review department cleanliness, product quality, and quantity.
Check in products, put products away, and review invoices when applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store; build displays as needed.
Order products when asked by a supervisor.
Follow department and company guidelines for personal hygiene and dress, and follow company policies and store guidelines.
Report to work as scheduled and on time.
Assist in other store areas and perform other job-related duties and special projects as required.