GM/HBC Manager

Albertsons Companies•Phoenix, AZ

5d•Onsite

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, supervises and trains personnel, and works toward sales and profit objectives while exemplifying strong customer service. The manager may be responsible for total store operations when the Store Director is absent and provides operational feedback and recommendations to the Store Director and Division management. The role oversees daily department operations, merchandising, inventory, receiving, stocking, pricing, reclamation, and department records. It ensures product quality, code-date, sanitation, safety, security, and company-policy standards are met; controls shrink; maintains orderly and adequately stocked department and back-room areas; and responds to equipment or software malfunctions using emergency procedures. The manager schedules, motivates, trains, and participates in hiring and selection of department associates; monitors performance and recommends personnel actions; communicates goals and performance; resolves customer and associate concerns; and supports positive morale. The position requires effective interaction with personnel at all levels, strong customer and vendor relations, business judgment, and the ability to cover other store positions as needed. The work takes place primarily in a temperature-controlled retail store, with occasional exposure to outdoor conditions and to freezer, cooler, and hot-case temperatures. The role may involve occasional overnight travel and often requires night, weekend, and holiday work; scheduled hours vary.

Requirements

Retail background with prior management experience related to retail operations.
Thorough understanding of Company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills; proven ability to manage people.
Ability to maintain composure with customers, vendors, and coworkers and to manage interruptions and complaints.
Basic knowledge of employment laws and workplace practices.
Ability to identify needs, problems, and opportunities; develop and implement short- and long-term plans; and respond effectively to business activity to maximize sales and gross margins.
Basic knowledge of every position in the store.
Knowledge of basic math, accounting, and computer software; strong business and financial knowledge; extensive working knowledge of profit and loss statements.
Knowledge of and compliance with state, local, and federal regulations.
Ability to implement emergency procedures, including procedures for equipment and computer software malfunctions.
Ability to stand and walk for long periods; reach, lift, stack, and maneuver objects weighing up to approximately 50 pounds; and push and pull fully loaded hand trucks and pallet jacks.
Mental alertness to complete work safely and accurately, and ability to cover various store positions as required.
Ability to work nights, weekends, and holidays; scheduled hours vary, and good attendance is required.
May be required to travel occasionally, including overnight.

Responsibilities

Champion Company and Division customer service programs to meet or exceed customer service goals.
Assume responsibility for total store operations in the Store Director’s absence.
Plan, organize, and direct daily Drug Department operations, including customer service or lobby areas where applicable.
Inspect department sections daily and take corrective action to maintain product quality, code-date, sanitation, safety, and security standards.
Implement Company and Division operating and merchandising policies and practices, control shrink, establish required procedures, and implement emergency procedures for equipment or software malfunctions.
Order general merchandise and maintain inventory levels according to Division directives; supervise reclamation processing and maintain orderly, adequately stocked department and back-room areas.
Supervise receiving, storing, stocking, pricing, and merchandising; account for received merchandise and maintain positive associate and vendor relations.
Use suggestive selling and other sales techniques.
Monitor daily log sheets, purchase reports, sales, and labor.
Schedule department associates to provide appropriate coverage and service levels; direct, motivate, train, and participate in hiring, transfer, and selection activities.
Ensure associates understand their duties and Company policies and procedures; identify and train associates with advancement potential.
Monitor associate performance and recommend personnel actions, resolve associate complaints when appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
Communicate sales goals, department performance, and sales opportunities to associates and management.
Answer incoming calls and resolve customer complaints, reporting them to the Store Director as appropriate.
Attend required training and sales meetings and support positive associate morale.
Comply with and ensure compliance with Company policies and procedures; maintain confidentiality and accurate department records.
Perform all duties honestly and with integrity, in compliance with Company policies, practices, and procedures.
Provide operational feedback and recommendations to the Store Director, District Sales Manager or Director of Operations, and Division management.
Comply with Company grooming standards and dress code.