GM/HBC Manager-Homer

Albertsons Companies•Homer, AK

About The Position

The GM/HBC Manager is a primary point of contact for Safeway customers, providing friendly, courteous, and helpful service while managing the grocery store’s variety department, which handles mostly non-grocery items. The manager is accountable for the department’s results in customer service, sales, gains, and cost control. They train, schedule, assign duties to, and supervise GM/HBC Clerks, and follow division guidelines for implementing merchandising programs. The manager maintains department inventory by taking daily inventory, writing and entering orders, checking deliveries for completeness, and ensuring appropriate stock levels. They replenish and organize shelves and displays, change signs and prices as directed, rotate products, and remove expired items daily. They also maintain clean and orderly display and storage areas, address customer concerns, and monitor inter-office mail and the company website for updates. Other duties may be assigned. The work is performed inside 100% of the time, with rare outdoor work; exposure to mild detergents or glass cleaner occurs seldom.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently when necessary.
Ability to understand and follow instructions.

Nice To Haves

Prior experience as a clerk.

Responsibilities

Provide customer service according to employer procedures and company policy.
Train, schedule, supervise, and assign duties to GM/HBC Clerks to support appropriate department staffing.
Speak with customers to resolve problems involving sales, service, products, or the operation of the GM/HBC area.
Maintain cleanliness of the department and storage area.
Replenish displays and shelves as needed, and remove expired items daily.
Take daily inventory and order supplies needed to maintain adequate stock.
Write and input orders into the store computer.
Check arriving orders for completeness and maintain appropriate inventory levels.
Follow division merchandising guidelines and change signs and prices as directed.
Review displays daily to identify stock needs; unpack and stock merchandise, and face and organize shelves.
Rotate products and remove expired products daily.
Monitor inter-office mail and the company website daily for updated information.
Perform other duties as assigned.