GM/HBC Manager

Albertsons • Las Vegas, NV

1d

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, supervises and trains personnel, and works to achieve sales and profit objectives. The manager exemplifies strong customer service, provides operational feedback and recommendations to store and division management, and is responsible for total store operations in the Store Director’s absence.

The role oversees day-to-day department operations, merchandising, inventory, receiving, staffing, customer service, safety, sanitation, and compliance with company policies and applicable regulations. The manager maintains accurate records, supports positive associate morale and customer relations, and may cover various store positions as needed. The work takes place in a temperature-controlled retail store, with occasional outdoor exposure and work in freezers, coolers, ovens, hot cases, and fryers.

Requirements

• Retail background with prior management experience related to retail operations.
• Thorough understanding of company practices, policies, and procedures.
• Strong written and oral communication, leadership, and interpersonal skills, with the ability to manage people.
• Basic knowledge of employment laws and workplace practices.
• Ability to maintain composure and take initiative when dealing with customers, co-workers, vendors, interruptions, and complaints.
• Ability to identify needs, problems, and opportunities; develop and implement short- and long-term plans to maximize sales and gross margins; and respond to business activity.
• Basic knowledge of every store position, math, accounting, and computer software.
• Knowledge of and compliance with state, local, and federal regulations.
• Strong business and financial knowledge, including extensive working knowledge of profit and loss statements.
• Knowledge and ability to implement emergency procedures, including in response to equipment and computer software malfunctions.
• Ability to stand and walk for long periods, reach, lift, stack, and maneuver objects up to approximately 50 pounds, and push and pull fully loaded hand trucks and pallet jacks.
• Mental alertness to safely and accurately complete work activities.
• Ability to cover various store positions as required.
• Good attendance.

Responsibilities

• Champion company and division customer service programs and meet or exceed customer service goals.
• Be responsible for total store operations in the Store Director’s absence.
• Plan, organize, and direct day-to-day Drug Department operations, including customer service and lobby areas where applicable.
• Inspect department sections daily and address product quality, code dates, sanitation, safety, and security requirements.
• Implement company and division operating and merchandising policies and practices, and establish department procedures as needed.
• Control shrink and implement emergency procedures for equipment or computer software malfunctions.
• Order general merchandise and maintain inventory levels according to division directives.
• Supervise reclamation processing and maintain orderly, adequately stocked department and back-room areas.
• Supervise receiving, storing, stocking, pricing, and merchandising of general merchandise, and account for merchandise received.
• Maintain positive associate, customer, and vendor relations; use suggestive selling and other sales techniques.
• Monitor daily log sheets, purchase reports, sales, and labor.
• Schedule department associates to maintain adequate coverage and service levels.
• Direct, motivate, train, and participate in hiring, transfer, and selection of department personnel.
• Ensure associates understand their duties and company policies and procedures; monitor performance and recommend personnel actions.
• Resolve associate complaints when appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
• Identify and train associates with advancement potential.
• Communicate sales goals, department performance, and sales opportunities to associates and management.
• Answer incoming calls and resolve customer complaints, reporting them to the Store Director as appropriate.
• Attend required training and sales meetings.
• Maintain positive associate morale, confidentiality, accurate department records, and compliance with company policies and procedures.
• Comply with and ensure compliance with company grooming standards and dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed