GM/HBC Manager

Albertsons Companies•Las Vegas, NV

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, supervising and training personnel to achieve sales and profit objectives while exemplifying strong customer service. The role provides operational feedback and recommendations on personnel decisions to the Store Director and Division management. In the Store Director’s absence, the manager is responsible for total store operations. The manager oversees daily department operations, merchandising, inventory, receiving, stocking, pricing, reclamation, customer service, and compliance with Company and Division policies. The position includes scheduling, hiring participation, training, performance monitoring, associate relations, customer complaint resolution, sales and labor monitoring, and maintaining department records. The manager communicates sales goals and performance opportunities and helps ensure a safe, orderly, in-stock department. This role requires retail management experience, strong leadership and communication skills, business and financial knowledge, and the ability to work effectively with associates, customers, vendors, and management. Work includes extended periods of standing and walking, handling and moving merchandise, occasional exposure to extreme temperatures, and often working nights, weekends, and holidays. Scheduled hours vary; occasional overnight travel may be required.

Requirements

Retail background with prior management experience related to retail operations.
Thorough understanding of Company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills, with proven ability to manage people.
Ability to maintain composure with customers, vendors, and coworkers; take initiative; concentrate amid interruptions; and address customer complaints.
Basic knowledge of employment laws and workplace practices.
Ability to identify needs, problems, and opportunities and develop and implement effective plans.
Basic knowledge of every position in the store and ability to cover various store positions as required.
Knowledge of basic math, accounting, and computer software.
Knowledge of and compliance with state, local, and federal regulations.
Strong business and financial knowledge, including extensive working knowledge of profit and loss statements.
Knowledge and ability to implement emergency procedures, including for equipment and computer software malfunctions.
Ability to stand and walk for long periods and reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 pounds.
Ability to push and pull fully loaded hand trucks and pallet jacks.
Mental alertness to complete work activities safely and accurately.
Good attendance.
Ability to work nights, weekends, and holidays; scheduled hours vary.
Ability to travel occasionally, including overnight travel, if required.

Responsibilities

Champion Company and Division customer service programs to meet or exceed customer service goals.
Assume responsibility for total store operations in the absence of the Store Director.
Plan, organize, and direct daily Drug Department operations, including customer service and lobby areas where applicable.
Inspect department sections and take corrective action to ensure product quality, code date, sanitation, safety, and security standards.
Implement Company and Division operating and merchandising policies and practices, control shrink, and establish department procedures as needed.
Implement emergency procedures for equipment and computer software malfunctions.
Order general merchandise and maintain inventory levels according to Division directives.
Supervise reclamation processing and maintain orderly, adequately stocked department and back-room areas while minimizing back-room inventory.
Supervise receiving, storing, stocking, pricing, and merchandising of general merchandise; account for merchandise received.
Maintain positive relationships with associates, customers, and vendors, and use suggestive selling and other sales techniques.
Monitor daily log sheets, purchase reports, sales, and labor.
Schedule department associates to ensure adequate coverage and service; direct, motivate, train, and participate in hiring, transfers, and selection.
Ensure associates understand their duties and Company policies and procedures.
Monitor associate performance and recommend personnel actions, resolve complaints where appropriate, and report actions to the Store Director.
Immediately report potential serious policy violations to the Store Director and assist with appropriate handling.
Identify and train associates with potential for advancement.
Communicate sales goals, department performance, and sales opportunities to associates and management.
Answer incoming calls and resolve customer complaints, reporting them to the Store Director as appropriate.
Attend required training and sales meetings and maintain positive associate morale.
Comply with and ensure compliance with Company policies, procedures, grooming standards, and dress code.
Maintain confidentiality regarding associates, store sales, and Company information, and keep accurate department records.
Perform all duties honestly and with integrity and in compliance with Company policies, practices, and procedures.
Provide operational feedback and recommendations to the Store Director, District Sales Manager or Director of Operations, and Division management.
Make and implement short- and long-term plans to maximize sales and gross margins and respond appropriately to business activity.