Hawaii Product Associate

JBT Americas • Honolulu, HI

9d

About The Position

Under the general direction of the Hawaii Product Department Supervisor, the Hawaii Product Associate supports the planning, contracting, promotion, operation, and administration of Hawaii Product offerings. The role assists with product setup, reservations coordination, vendor communication, contract administration, sales support, digital content updates, and data management to help ensure successful operation and promotion of Hawaii Products.

The position also supports sales offices and internal departments, contributes to product quality and customer-feedback activities, assists with promotional and digital content, coordinates across departments, and maintains product, contract, and sales information. Secondary duties include supporting company-wide events and initiatives, cross-functional projects, training and professional development, and management or departmental needs during peak periods.

This position works 40 hours per week. Regular schedules are generally between 8:00 a.m. and 6:00 p.m., but schedules may vary with operational and business needs. After-hours, weekend, holiday, and overtime work may be required. Occasional travel outside the office, including to neighbor islands, the continental U.S., and/or abroad, may be required.

Requirements

• Associate degree, college degree, or equivalent work experience preferred.
• 0–2 years of experience in customer service, the travel industry, administrative support, marketing support, or related fields preferred.
• Ability to communicate effectively in English and Japanese, verbally and in writing.
• Ability to work cooperatively with team members, business partners, and customers.
• Basic interpersonal communication skills.
• Interest in tourism, travel products, and customer service.
• Ability to follow instructions, manage assigned tasks, meet deadlines, and pay attention to detail.
• Willingness to learn new skills and adapt to changing business needs.
• Must be able to frequently communicate with customers, coworkers, and vendors by phone, computer, or in person in Japanese and English.
• Must be able to constantly operate a computer and office productivity machinery, including a copier, printer, multi-line telephone system, cellular phone, facsimile machine, and other standard office equipment; the description also lists email and a vehicle.
• Must be able to remain in a stationary position 80% of the time and observe documents on computer screens.
• Must be able to operate heavy camera equipment during photo shoots.
• Occasionally lift and/or relocate equipment weighing up to 50 pounds, with help from coworkers and handcarts.

Nice To Haves

• Basic understanding of Hawaii’s tourism industry and visitor experiences.
• Familiarity with Microsoft Office applications and general computer systems.
• Familiarity with digital tools, content management systems, social media platforms, or design software.
• Valid Hawaii driver’s license.

Responsibilities

• Support product setup and maintenance in reservation and internal systems; coordinate reservations, inventory allocations, and related operational tasks; maintain product, tariff, and booking information; and respond to product-related inquiries from sales offices and internal departments.
• Assist with vendor and business-partner contracts and agreements, including reviewing and maintaining rates, commissions, vendor records, and contract documentation; assist with implementation of new products and services.
• Support sales offices in Japan and other markets with product information, promotions, and issue resolution; assist with quality control, product inspections, customer-feedback monitoring, issue resolution, FAM tours, and product verification.
• Update website and social media content for Hawaii Products; help create and maintain promotional materials and product descriptions; coordinate sales information and support digital marketing activities.
• Support communication among Hawaii Product, Sales, Operations, and other departments; assist with special requests, group products, promotional campaigns, and implementation of programs and initiatives.
• Maintain product, contract, and sales information in company systems; assist with sales-performance and product-operations reports; compile data for marketing and business analysis; and ensure information accuracy across systems and channels.
• Support company-wide events and initiatives with promotional materials, product information, and operational tasks; assist with cross-functional projects and departmental initiatives.
• Participate in training and professional development related to Hawaii Products, tourism trends, digital tools, and JTB-related business.
• Provide support to management and other departments during peak periods or as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree