Hawaii Product Associate
About The Position
The Hawaii Product Associate supports the planning, contracting, promotion, operation, and administration of Hawaii Product offerings under the general direction of the Hawaii Product Department Supervisor. The role assists with product setup, reservation coordination, vendor communication, contract administration, sales support, digital content updates, and data management to support the successful operation and promotion of Hawaii Products. The position also supports company-wide events and initiatives, cross-functional projects, and departmental work as assigned. The associate participates in training and professional development to build knowledge of Hawaii Products, tourism trends, digital tools, and JTB-related business, and may provide support to management and other departments during peak periods or as business needs require. The position is scheduled for 40 hours per week, generally between 8:00 a.m. and 6:00 p.m. Schedules may vary based on operational needs. After-hours, weekend, and holiday work may be required, as may periodic or seasonal overtime. Occasional travel outside the office may be required, including to neighbor islands, the continental U.S., or abroad.
Requirements
- Associate degree, college degree, or equivalent work experience preferred.
- 0–2 years of experience in customer service, the travel industry, administrative support, marketing support, or related fields preferred.
- Ability to communicate effectively in English and Japanese, verbally and in writing.
- Ability to work cooperatively with team members, business partners, and customers.
- Basic interpersonal communication skills.
- Interest in tourism, travel products, and customer service.
- Familiarity with Microsoft Office applications and general computer systems.
- Ability to follow instructions, manage assigned tasks, meet deadlines, and pay attention to detail.
- Willingness to learn new skills and adapt to changing business needs.
- Ability to frequently communicate with customers, coworkers, and vendors by phone, computer, or in person in Japanese and English.
- Ability to constantly operate a computer and other office productivity equipment, including a copier, printer, multi-line telephone system, cellular phone, facsimile machine, standard office equipment, email, and vehicle.
- Ability to remain in a stationary position for 80% of the time and observe documents on computer screens.
- Ability to operate heavy camera equipment during photo shoots.
- Ability to occasionally lift and/or relocate equipment weighing up to 50 pounds with assistance from coworkers and handcarts.
Nice To Haves
- Basic understanding of Hawaii’s tourism industry and visitor experiences.
- Familiarity with digital tools, content management systems, social media platforms, or design software.
- Valid Hawaii driver’s license.
Responsibilities
- Support product setup and maintenance in reservation and internal systems; coordinate reservations and inventory allocations; maintain accurate product, tariff, and booking information; and respond to product-related inquiries from sales offices and internal departments.
- Assist with vendor and business-partner contracts and agreements; support review and maintenance of rates, commissions, and contract information; maintain vendor records and contract documentation; and help implement new products and services.
- Support sales offices in Japan and other markets with product information, promotions, and issue resolution; assist with quality control, product inspections, customer feedback monitoring, and product verification; and coordinate routine issue resolution with vendors and internal departments.
- Assist with updating website and social media content for Hawaii Products; help create and maintain promotional materials; coordinate product descriptions and sales information updates; and support digital marketing activities.
- Support communication among Hawaii Product, Sales, Operations, and other departments; assist with special requests, group products, and promotional campaigns; and help implement new programs and initiatives.
- Maintain product, contract, and sales information in company systems; assist with sales performance and product operations reports; compile and organize data for marketing and business analysis; and ensure information is accurate across systems and channels.
- Support company-wide events and initiatives with promotional materials, product information, and operational tasks as needed.
- Assist with cross-functional projects and departmental initiatives as assigned, participate in training and professional development, and support management and other departments during peak periods or as business needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
