Haven House Day Shelter Staff

Hope Gospel Mission • Eau Claire, WI

13d • Onsite

About The Position

The Haven House Day Shelter Staff role provides care, service, support, and hospitality to guests of the Community Haven House in downtown Eau Claire. The position objective is to maintain a safe home environment consistent with the organization’s culture and code of conduct. Staff build relationships with guests, support their wellness, and help them access resources and services. The job description is illustrative rather than comprehensive, and duties may be superseded by direction from the supervisor.

Requirements

• Alignment with Hope Gospel Mission’s faith statement.
• Healthy self-care in response to the demanding nature of the work.
• Ability to lift and carry up to 50 pounds, not frequently.
• Strong interpersonal and critical-thinking skills.
• Ability to navigate crises calmly and professionally.
• Computer literacy.
• Current driver’s license and ability to meet Hope Gospel Mission’s insurance-company approval requirements for driving mission vehicles.

Nice To Haves

• Experience with addiction recovery, counseling, and/or case management.
• Experience in a trauma-informed environment and knowledge of adverse childhood experiences.

Responsibilities

• Get to know guests, build relationships, and learn about their goals, dreams, and needs.
• Encourage guests to move toward their wellness.
• Assist guests in finding and connecting with resources that support their next steps.
• Help guests navigate or remove barriers to necessary services.
• Perform operational and administrative duties, including answering the phone, assisting walk-ins, checking guests in and out, dispensing food, answering questions, and providing customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed