Haven House Day Shelter Staff

Hope Gospel Mission • Eau Claire, WI

13d

About The Position

The Haven House Day Shelter Staff role provides care and service to guests of the Community Haven House in downtown Eau Claire. The position’s objective is to maintain a safe home environment consistent with the organization’s culture and code of conduct while providing support and hospitality to guests. This is a full-time, nonexempt position supervised by the Haven House Manager.

The role involves building relationships with guests, supporting their wellness, helping them identify and connect with resources, and assisting them in addressing barriers to needed services. Staff also perform operational duties, including administrative tasks, answering phones and questions, assisting walk-ins, checking guests in and out, dispensing food, and providing customer service. The listed duties are illustrative rather than comprehensive and may be superseded by direction from the supervisor.

Requirements

• Alignment with Hope Gospel Mission’s faith statement.
• Healthy self-care due to the heavy nature of the work.
• Ability to lift and carry up to 50 pounds, not frequently.
• Strong interpersonal and critical thinking skills.
• Ability to navigate crises in a calm and professional manner.
• Computer literacy.
• Current driver’s license and ability to meet approval requirements of HGM’s insurance company for driving mission vehicles.

Nice To Haves

• Experience with addiction recovery, counseling, and/or case management.
• Experience in a trauma-informed environment and with adverse childhood experiences.

Responsibilities

• Get to know guests, build relationships, and learn about their goals, dreams, and needs.
• Encourage guests to move toward their wellness.
• Assist guests in finding and connecting with resources that will help them take their next steps.
• Help guests navigate or remove barriers between them and necessary services.
• Perform operational duties, including administrative tasks, answering the phone, assisting walk-ins, checking guests in and out, dispensing food, answering questions, and providing customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed