Hausa Interpreter

LanguageLine Solutions

2d•Remote

About The Position

The Hausa Telephone Interpreter handles on-demand calls and conveys the meaning of conversations between Hausa and English speakers. The role serves clients in industries including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. Interpreting sessions may cover simple or complex, technical or non-technical subjects. This role involves verbal interpretation, not written translation. The interpreter works remotely from a home office and must maintain a quiet, secure workspace. The role requires prompt, accurate, professional, and culturally sensitive interpretation; adherence to established protocols and client instructions; and the ability to remain neutral and calm during sensitive, stressful, or emergency calls. Calls may be extended without breaks, and call volumes may be high. This is an independent contractor position. The stated pay is $0.75–$0.90 per minute. The position is not eligible for employee benefits.

Requirements

Fluency in Hausa and English, with knowledge of the associated cultural dynamics.
Ability to demonstrate cultural competency and account for regional and accent differences when communicating with Limited English-speaking Persons.
Excellent listening, retention, and note-taking skills to support accurate interpretation.
Ability to concentrate, remain detached, neutral, and objective, including during calls involving sensitive topics.
At least 18 years of age.
Legally authorized to work in the United States, without current or future need for employment visa sponsorship.
High school diploma or equivalent.
Dedicated personal device for business purposes.
Access to a desktop, laptop, tablet, or smartphone using a supported operating system; Kaspersky products and Huawei hardware are restricted.
High-speed internet with at least 5 Mbps download speed, 3 Mbps upload speed, ping no greater than 300 ms, and jitter no greater than 30 ms.
Access to a quiet space free from background noise or distractions.
Ability to operate a keyboard and mouse and remain stationary in front of a computer for most of the workday.
Ability to operate company-provided software and systems, and sufficient manual dexterity to type or write.
Ability to lift up to 26 lbs.
Candidates currently employed by a LanguageLine Solutions client or affiliated business may not be eligible for consideration.

Nice To Haves

Education or work experience in a language-related field such as teaching, language assessment, translation, or interpretation.
Ability to read and write the requested languages.

Responsibilities

Respond promptly to interpreting sessions and conduct interpretation in a friendly, professional manner.
Convey concepts and meanings accurately according to established interpretation protocols, without omissions or additions.
Speak clearly in Hausa and English with proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm when speakers are incoherent or upset, including during emergency calls such as 911 calls.
Maintain punctuality and availability during work hours.
Follow client instructions and protocols, meeting client expectations while avoiding interaction with the Limited English-speaking Person without client permission.
Understand and use relevant protocols and terminology for industries including medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Meet company service standards during potentially emotional or stressful calls, extended sessions, and periods of high call volume.
Adapt to LanguageLine Solutions technology enhancements that improve service delivery and meet client demands.