Hardy's Holiday Helper ($500 Incentive!)

Nemacolin Career•Farmington, PA

2d•Onsite

About The Position

As a Hardy's Holiday Helper at Nemacolin, you will help bring Hardy's Holiday Village to life by creating joyful moments for guests of all ages through genuine hospitality, festive experiences, and spirited service. The role includes welcoming guests, serving cocoa and treats, supporting holiday shops and activities, answering questions, and helping families enjoy the seasonal experiences available throughout the village. You will help maintain clean, organized, guest-ready shops and activity spaces, and support daily operations, special activities, and holiday programming. You will collaborate with Santa, Mrs. Claus, elves, performers, and fellow associates to create a seamless guest experience. This is a seasonal, guest-facing role in a festive, high-energy environment. It involves daily interaction with children, families, guests, performers, and holiday characters, as well as movement among guest experiences, shops, service areas, and event spaces. Full-time and part-time opportunities are available. Scheduling may be flexible and may include evenings, weekends, holidays, and special events based on resort occupancy and programming needs. Seasonal employment availability is required from early November through early January. A $500 completion bonus is offered at the conclusion of the season.

Requirements

High school diploma or equivalent required.
Must be at least 18 years of age.
Fluency in English with strong verbal communication skills.
Computer literacy and ability to learn and effectively use resort systems as needed.
Ability to stand for extended periods and perform the physical requirements of the position.
Ability to work effectively in a fast-paced environment while maintaining service standards and professionalism.
Availability to work varying shifts, including evenings, weekends, holidays, and special events.
Must be available for seasonal employment from early November through early January.
Warm, outgoing personality and genuine enjoyment of creating positive experiences for others.
Enthusiasm for the holiday season and willingness to embrace the festive nature of the role.
Strong communication and interpersonal skills, including the ability to connect comfortably with guests of all ages.
Energy, positivity, and a guest-focused mindset.
Dependability, flexibility, and willingness to contribute wherever support is needed.
Attention to detail and ability to balance multiple tasks.
Professionalism, teamwork, and pride in representing Hardy's Holiday Village and Nemacolin.

Nice To Haves

Previous guest service, hospitality, retail, food service, entertainment, or customer-facing experience preferred.

Responsibilities

Greet guests enthusiastically, share seasonal information, and help families feel comfortable and ready to enjoy their visit.
Engage guests of all ages and bring energy, personality, and holiday spirit to interactions.
Assist with cocoa service, holiday treats, activities, merchandise, and other festive offerings.
Answer guest questions, provide guidance, and help families make the most of holiday experiences.
Maintain clean, organized, guest-ready shops, displays, service areas, and activity spaces.
Assist with daily operations, special activities, and holiday experiences throughout the season.
Work collaboratively with Santa, Mrs. Claus, elves, performers, and fellow associates to support a seamless guest experience.
Bring positivity, flexibility, and enthusiasm to each shift and contribute wherever support is needed.
Balance multiple tasks while maintaining a welcoming presence and service standards.
Represent Hardy's Holiday Village and Nemacolin professionally and contribute to exceptional guest service.

Benefits

$500 completion bonus at the conclusion of the season.
Paid training and structured onboarding.
Hands-on learning and cross-department opportunities.
Clear pathways for advancement and internal promotion.
Recognition through individual and team honors.
Competitive hourly wages and an attractive 401(k) program.
Medical, dental, and vision coverage for eligible associates.
Paid time off and holiday compensation.
Discounted associate meals and uniform services.
Savings across resort dining, retail, spa, and activities.
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.