Hardware Support Technician

Astreya•Fremont, CA

About The Position

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution, and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure products are shipped with the correct image. The technician works with cutting-edge technology and pre-market consumer electronics. Work assignments are moderately difficult and require judgment in resolving issues. Some instruction may be provided for new assignments, with infrequent checks on daily work.

Requirements

High school diploma or GED.
2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
IT savvy and interested in new technologies.
Knowledge of inventory and comfort working in an IT inventory environment.
Ability to follow technical instructions to flash drives, image devices, and rewrite hardware IDs.
Excellent written and verbal English communication skills.
Ability to work as part of a team.
Ability to excel in a fast-paced work environment.
Ability to learn new things and adapt quickly to a changing environment.
Strong organizational skills and ability to identify steps needed to achieve objectives.
Ability to perform office-related tasks that may involve prolonged sitting or standing.
Ability to move from place to place within an office environment.
Ability to use a computer.
Ability to communicate effectively.
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

Nice To Haves

Data experience.
Excel experience.

Responsibilities

Participate in inventory and asset management, including receipt and disposition of hardware.
Document defects in pre-mass-production hardware and/or software.
Perform hardware reworks, such as swapping boards or chips and removing write-protect screws.
Perform software reworks, such as imaging devices to different builds, wiping data, and rewriting system hardware IDs.
Conduct servo flashing, firmware upgrades, and flashing of unsigned images.
Resolve support tickets concerning device issues.
Provide technical support during events; travel is often required.
Perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms including Udemy and Coursera.
Corporate Wellness Program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and capped.
Paid Time Off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.
Free 24/7 professional development through LinkedIn Learning and other online courses.
Market-competitive compensation.
Health and wellness benefits.
Career paths, internal promotion, and internal mobility opportunities.
Dedicated management and on-the-job perks.