Hardware Support Specialist
About The Position
LVT's Hardware Support Specialists connect its field service network to fast, effective repairs. Based at the company's American Fork, Utah headquarters, this in-office role diagnoses mechanical and electrical issues and guides field technicians through troubleshooting and repairs in real time. Specialists use diagnostic data and tools such as multimeters, battery diagnostics, and case history to identify root causes and determine needed replacement parts. The position is suited to people with hands-on automotive, electrical, or home-systems trade backgrounds who want to apply their troubleshooting expertise from an office setting. Registration with the State of Utah as an Alarm Agent is required and involves a federal background check and fingerprinting, in addition to LVT's standard employment background check.
Requirements
- Comfort using a multimeter to troubleshoot low-voltage DC systems.
- Experience assembling or repairing mechanical and electrical components.
- Ability to research and resolve technical issues using manuals, training materials, and case history.
- Ability to distinguish definitively between a component failure and a configuration issue.
- Ability to confidently direct technicians over the phone under time pressure.
- Ability to capture accurate, complete records of technician interactions.
- Register with the State of Utah as an Alarm Agent, including completing a federal background check and fingerprinting.
- Pass a drug screening and background check upon employment.
- Be authorized to work in the U.S.
Nice To Haves
- A background in automotive, electrical, or home-systems trades.
Responsibilities
- Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay-state data.
- Direct field technicians by phone through troubleshooting, root-cause identification, and resolution.
- Guide technicians through mechanical challenges encountered during installation or repair.
- Reference case history and diagnostic charts to resolve recurring or complex hardware issues.
- Identify and report replacement parts needed to complete repairs.
- Document every technician interaction accurately and completely for case continuity.
- Resolve a high percentage of incoming requests independently, escalating only when necessary.
Benefits
- Comprehensive health coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits, including a 401(k) match up to 4%.
- Flexible PTO.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
