F135 Hardware Customer Support Engineer

RTX•East Hartford, CT

8d•$68,900 - $131,100•Onsite

About The Position

The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

Requirements

Typically requires a bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of prior experience.
Works to achieve day-to-day objectives primarily within area of responsibility. Work is moderately supervised typically on smaller projects or task-related activities.
Identifies, defines and resolves problems that are not immediately evident. Problems are typically within a single area of responsibility and are typically solved through exercise of discretion and/or judgment, often drawing from prior experiences or standard procedures and basic analysis. Responsible for making minor changes in systems and processes to solve problems or improve effectiveness of work area.
Communicates with parties within and outside of own team to explain facts, policies and practices related to work area, influencing decision-makers with recommended courses of action.
Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.
Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
Engineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

Nice To Haves

Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
Existing technical knowledge of gas turbine operation

Responsibilities

Responses to Technical Field Questions (Action Requests)
Support Engineering Investigations (Deficiency Reports)
Technical Maintenance Manual Data Creation/Updates/Interpretation
Author technical presentations and Field Information Notices as required
Maintenance Awareness Briefings
Engineering Changes /Design Reviews for Sustainment Impacts
Field Implementation / Retrofit Planning / Service Test Letters
Support Technical Conferences as needed
Production Quality Notification (QN) and Escape (6015) support
Provide direct, in-person support for a variety of significant field efforts. Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment
Ability to travel up to 10% mostly to our F135 Field Sites