Hardware Support Technician

Astreya•Fremont, CA

8d•$19 - $30

About The Position

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution, and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure products are shipped with the correct image. The technician works with cutting-edge technology and pre-market consumer electronics. The work involves moderately difficult assignments requiring judgment in resolving issues, some instruction on new assignments, and infrequent checks on daily work.

Requirements

High school diploma or GED, plus 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
IT savvy and interested in new technologies.
Knowledge of inventory and comfort working in an IT inventory environment.
Ability to follow technical instructions to flash drives, image devices, and rewrite hardware IDs.
Excellent written and verbal English communication skills.
Ability to work in a team.
Ability to excel in a fast-paced work environment.
Ability to learn new things and adapt quickly to a changing environment.
Strong organizational skills and ability to identify the steps needed to achieve objectives.

Nice To Haves

Data experience.
Excel experience.

Responsibilities

Participate in inventory and asset management, including receipt and disposition of hardware.
Document defects in pre-mass-production hardware and/or software.
Perform hardware reworks, such as swapping boards or chips and removing write-protect screws.
Perform software reworks, such as imaging devices to different builds, wiping data, and rewriting system hardware IDs.
Conduct servo flashing, firmware upgrades, and flashing of unsigned images.
Resolve support tickets related to device issues.
Provide technical support during events; travel is often required.
Perform other duties as required.

Benefits

Education assistance.
Professional development through LinkedIn Learning and other online courses.
Medical insurance options through UHC or Kaiser for California employees.
Dental insurance through UHC.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after the start date and subject to a cap.
Paid time off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.
Market-competitive compensation.